Spanish Speaking Client Support Representative - Athens, Greece

Patrique Mercier Recruitment PT is pleased to announce a new opening for a Spanish Speaking Client Support Representative in Athens, Greece! Our agency is dedicated to matching talented professionals with rewarding job opportunities, and we pride ourselves on offering exceptional customer service.

Responsibilities

1. Provide outstanding customer support to Spanish-speaking clients through various channels, including phone, email, and chat.
2. Effectively manage client inquiries and resolve issues to ensure high satisfaction levels.
3. Collaborate with team members to enhance service delivery and address client feedback.
4. Maintain detailed records of client interactions in our CRM system.
5. Assist clients during the onboarding process, ensuring they understand our services and resources.
6. Identify client needs and offer personalized solutions to improve their overall experience.
7. Participate in regular training to stay updated on product offerings and customer support best practices.

Requirements

1. Fluency in Spanish and English is required.
2. Previous experience in customer support or a client-facing role is preferred.
3. Strong communication skills with an emphasis on empathy and problem-solving.
4. Ability to work independently and effectively manage multiple tasks.
5. Familiarity with customer support tools and CRM systems is advantageous.
6. A positive and proactive mindset with a genuine desire to assist clients.
7. Flexibility to work various shifts, including evenings and weekends if needed.

Additional Benefits:

• Fully Paid Relocation Package (Flight, Transfer, and Hotel)
• Monthly Salary
• Health Insurance
• Private Health Insurance
• Monthly Bonus
• And More...

Location: Spanish Speaking • Madrid, Community of Madrid, ES