Head Of Global Service Delivery

Are you looking to advance your career? We are seeking a Senior Service Delivery Manager to join our team.

Responsibilities :

• Monitor, control, and support service delivery, ensuring systems, methodologies, and procedures are in place and followed.
• Understand and have experience in global Workplace and Service Desk services.
• Manage ITSM tools effectively, with a preference for experience in ServiceNow.
• Create reports within ServiceNow as part of your responsibilities.
• Master ITIL processes, including incident, request, change, problem, and capacity management.
• Coordinate global services teams across different countries.
• Take ownership of major incidents, coordinate resolution efforts, communicate with stakeholders, and conduct post-incident reviews.
• Communicate complex technical issues clearly to non-technical audiences.

Qualifications :

• Degree in Management of Compute Systems, Computer Engineering, or related field.
• ITIL Foundation certification or higher.
• Proactive attitude and teamwork skills.
• Experience in reporting work and producing documentation and reports.
• Open-minded and adaptable to change.
• Self-motivated learner.

Experience :

Minimum of 5 years in the IT sector performing similar roles. Proficiency in English at B2 / C1 level.

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J-18808-Ljbffr