Front Office Supervisor

Description

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

The essence of the Belmond brand is built upon its heritage, craftsmanship, and genuine, authentic service.

Romazzino, a Belmond Hotel in stunning Costa Smeralda, is looking for a talented Front Office Supervisor to join our team for the 2025 season.

The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence, curiosity, and community.

He/she is passionate about service and eager to grow professionally.

He/She works closely with our guests on property to discover their preferences and how they want to feel, creating tailored recommendations.

Reports to the Front Office Manager.

Main Duties & Responsibilities

• Fulfill Front Office operations according to company policies, standards, and procedures, maintaining high standards at all times;
• Responsible for cash accounting (guest bill payments);
• Communicate relevant guest and group activity to internal teams;
• Anticipate guests’ needs and handle complaints;
• Supervise team members.

Requirements

• High standards of service;
• Fluent in English and Italian; third language preferred;
• At least 2 years of experience in a similar role within a luxury environment;
• Effective communication skills;
• Emotional intelligence;
• Collaboration skills;
• Drive for results;
• Adaptability;
• Global perspective.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria);
• Learning & development activities;
• All meals provided;
• Uniform dry cleaning;
• Team social events;
• Accommodation provided for non-residents;
• Career opportunities within Belmond.