Customer Care Specialist - Pozuelo De Alarcón

Our company aims to be the reference site for Femtech and wellness technology, delivering top-of-the-line devices for home use focused on women's well-being.

To support our rapid growth, we seek extraordinary individuals to meet these challenges.

We are hiring a Full-Time Customer Care Specialist to join our team—a passionate, high-performing, proactive, and talented person.

As part of the Skinvity Team, your main mission will be to connect with our customers in Spain and Europe, ensuring they have an exceptional experience and fostering brand loyalty.

Responsibilities:

1. Provide an exceptional customer experience with a friendly, positive, and proactive attitude.
2. Represent Skinvity's values in every customer interaction.
3. Address inquiries, concerns, incidents, or suggestions through our channels (social media, email, phone), demonstrating understanding of customer needs.
4. Identify and understand customer needs to tailor actions accordingly.
5. Gain comprehensive knowledge of our products to offer accurate information and advice, and identify cross-selling opportunities where appropriate.
6. Ensure orders follow established procedures and resolve deviations promptly.
7. Manage orders, returns, and incidents on logistics platforms and marketplaces.
8. Handle customer engagement during relevant promotional periods (e.g., campaigns, Black Friday).
9. Monitor departmental metrics to assess performance and suggest improvements to enhance customer satisfaction.
10. Occasionally support pop-up events or campaigns at venues like El Corte Inglés.
11. Collaborate effectively with team members, aligning individual goals with team objectives.

Requirements:

1. Minimum of 2 years of successful experience in customer advisory roles; international experience is a plus.
2. Proficiency in spoken and written English and Spanish; Portuguese and French are advantageous.
3. Experience in the luxury or beauty sectors is a plus.
4. Experience with social media platforms and e-commerce is beneficial.
5. Strong communication and interpersonal skills.
6. Excellent multitasking, prioritization, and organizational abilities.

Benefits:

1. Opportunity to act as an entrepreneur within a high-growth company in a rapidly expanding sector.
2. Room for personal and professional growth.
3. Salary ranging from 18k to 22k, depending on the candidate's profile.
4. Autonomy in your role.
5. Be part of a highly talented team.