Associate Principal Consultant

We are a Digital Product Engineering company that is scaling rapidly! We build products, services, and experiences that inspire, excite, and delight. Our work spans all devices and digital mediums, with a global team of over 18,000 experts across 39 countries. Our culture is dynamic and non-hierarchical. We are looking for talented new colleagues — and that’s where you come in!

Job Description

We are seeking a Travel & Hospitality Consultant to support our Enterprise Architecture consultancy engagements worldwide and to further develop our Hospitality Practice and GTM strategy. The ideal candidate will have expertise in the hotel management domain and experience in the travel tech space to deliver maximum value to our clients.

Key Responsibilities:

1. Act as a Senior Business Analyst in enterprise architecture projects with international clients, proactively recommending process improvements and operational optimizations based on data and best practices.
2. Create high-quality artifacts and deliverables for CXO-level stakeholders and operational teams.
3. Lead comprehensive business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile/web guest experience platforms.
4. Gather, document, and analyze detailed business processes and functional requirements from stakeholders across operations, marketing, sales, finance, and IT, aligning these with market technologies.
5. Perform gap analysis, process mapping (e.g., as-is vs. to-be guest journey), and root cause analysis to identify operational improvements.
6. Collaborate with product managers, solution architects, and UX/UI teams to translate business needs into system designs and digital features.
7. Serve as a Subject Matter Expert (SME) for hospitality solutions, advocating industry best practices and compliance standards.
8. Support system implementations, data migrations, and user acceptance testing (UAT) for hospitality projects requiring domain expertise.
9. Define and monitor KPIs related to service delivery and customer satisfaction.
10. Facilitate workshops, requirements gathering sessions, and stakeholder interviews.
11. Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
12. Prepare business cases, conduct cost-benefit analyses, and feasibility studies for new initiatives.

Qualifications:

1. Minimum 10 years of experience in the hospitality industry.
2. Deep expertise in hotel and/or leisure resort operations.
3. Excellent communication, stakeholder management, and documentation skills.
4. Fluency in English is required.
5. Knowledge of additional languages such as Spanish, Arabic, Chinese, or French is a plus.

Additional Information:

1. Join a dynamic team working on impactful projects.
2. Enjoy a remote-first culture with flexible work options and access to modern offices.
3. Work with cutting-edge technology and high-tech equipment.
4. Participate in the MyN Employee Participation Program to share in the company's success.
5. Explore development opportunities and career growth.
6. Benefit from a competitive compensation package with various employee benefits.