Customer Success Manager

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Landbot is the most powerful no-code chatbot builder . Our platform helps thousands of companies convert leads, capture data, and personalize customer journeys in real time.

Our Core Values

We're looking for a Customer Success Manager with experience in Data & Ops to join the Success team at Landbot.

The Customer Success Manager role is focused on ensuring our customers maximize the value from our product. On the Data & Ops side, you will support the CS organization with data visualization and analysis efforts, enabling the team to do more.

If you love happy users, engaged companies, and successful customers, this is your role! You will become a Landbot expert, advising +3,500 customers on how to achieve their goals using Landbot.

You will spend time doing the following :

• Planning, executing, and iterating Account Growth and Management strategies to ensure customer success and financial health.
• Connecting with customers through email, chat, and video calls to maximize their use of our subscription.
• Maintaining dashboards and creating new reports in DataStudio (Looker) to support the CS organization.
• Reporting customer feedback / issues to departments like Product, Finance, Sales, and Support for alignment and coordination.

Key Responsibilities :

• Customer Onboarding : Guide new customers through setup and customization to meet their needs.
• Customer Engagement : Regularly interact with customers to understand their objectives and challenges, ensuring full utilization of Landbot features.
• Retention and Growth : Monitor health metrics, proactively address issues, and partner with customers to meet their goals.
• Product Adoption : Promote new features and best practices to maximize customer value.
• Relationship Management : Build strong relationships with stakeholders, acting as a trusted advisor.
• Upsell and Cross-sell : Identify opportunities to enhance customer experience and drive growth, focusing on High-Potential clients and ICPs.
• Reporting and Analysis : Create reports with actionable insights for the CS team.
• Data Quality : Ensure data integrity and operational efficiency.

Qualifications include a customer-first attitude, SaaS experience, passion for no-code technology, stakeholder management skills, understanding of startup KPIs, data analysis experience (Looker / Amplitude), independence, presentation skills, excellent communication, problem-solving skills, fluency in English & Spanish, and eligibility to work in Spain.

Our culture emphasizes proactiveness. The hiring process involves CV screening, a bot challenge, HR interview, CS leadership interview, and a meeting with the CEO. Benefits include hybrid work options, a vibrant culture, flexible vacation, top-notch equipment, training budget, transport tickets, summer early Fridays, 25 days of paid vacation, language lessons, flexible compensation, team activities, and referral bonuses.

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