Servicenow Business Analyst / Technology Travel Sector / Fullremote

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in three main areas:

• DECSKILL TALENT: Providing our clients with an extension to their IT teams.
• DECSKILL BOOST: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and desired speed.
• DECSKILL CONNECT: Providing consulting services, as well as the implementation and management of information technology infrastructures.

Our practice results in creating value for our customers by delivering qualified, value-added services, highly qualified and motivated professionals, and technology solutions that enable business operation and transformation.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the link between internal customers and the external vendor responsible for project implementation, working with other business analysts.

• Gather, analyze, and review internal customer requirements, maintain a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
• Review each demand concerning the platform's out-of-the-box features, ensuring that any necessary changes follow ServiceNow best practices or propose alternative solutions.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated with regular product evolutions in their focus area and share relevant information within and outside the solution team.
• Assist in organizing UATs and building/updating key test scenarios with the external vendor.
• Propose improvements within their functional perimeter.
• Drive functional workshops with end users, assist vendors and stakeholders, ensuring key topics are addressed.
• Require 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination, recruiting and promoting talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or any other form of discrimination incompatible with human dignity.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting