Job in Germany : IT-Supporter 1st- und 2nd-Level (m / w / d)

IT Supporter 1st and 2nd level (m / f / d)

50676 Cologne Full-time Permanent

About us

At comito, you can expect an innovative, agile and appreciative environment : our employees work every day to improve collaboration and exchange in a wide variety of companies through modern IT solutions.

Would you like to be a part of this and take the next step in your career? Then come on board and join us on our digital journey.

We look forward to welcoming people from a wide range of disciplines who are open to new ideas, have innovative ideas and want to work together as a team to achieve goals.

• Helpdesk : Processing customer inquiries relating to company IT and independently solving them or involving the 3rd level team.
• Microsoft 365 & Azure : Solution of tasks around Microsoft 365 & Azure, such as the creation of users, support with migrations and much more.
• Active Directory : Maintaining the user administration of our numerous customers and carrying out administrative tasks.
• IT security : monitoring reports in the AI-supported security tool and initiating measures to avert threats.
• Monitoring : Monitoring IT environments and responding to problems. Configuration and ongoing optimization of monitoring systems.
• Project support : setting up and maintaining end devices for our customers' employees. Delivery and commissioning on site.

Your profile :

• For the position of IT supporter at comito, you should have completed training in the IT sector or have comparable professional experience.
• You should have sound knowledge of the installation, configuration and maintenance of IT systems and ideally already have experience in IT support.
• The ability to work in a team and good communication skills are important, as you will be in direct contact with our customers and should be able to explain technical issues clearly.
• In addition, we expect a strong service orientation and the willingness to keep your knowledge up to date through regular training.
• As a member of our team, you are not just a number, but an active contributor.
• We give you the space to work independently and make your own decisions.
• With us, you can work from home or in the office on a pro rata basis - so we combine the best of both worlds.
• We support you in balancing work and family life with individual solutions.
• Modern notebook, three monitors, height-adjustable desk? That's part of our basic equipment.
• Our modern office creates a pleasant working atmosphere thanks to large (openable) windows and plenty of sunlight.
• Team events offer you the opportunity to get to know your colleagues better and do something together outside of everyday working life. If you like.
• We will provide you with an induction tailored to your previous knowledge and needs so that you can get off to the best possible start in your new role.
• Our team leaders and managing directors will meet you at eye level and ensure a pleasant exchange.
• Good performance is rewarded. There is an annual bonus for this, which can be achieved according to clear rules.
• We are on a first-name basis. In the team anyway and also with many customers.
• You can dress however you feel comfortable with us - a casual style of dress is welcome. We never wear suits.
• We offer you a job ticket so that you can get to work in a relaxed and cost-effective way.
• Parking spaces are available for colleagues who come to work by car. Of course, there is also a bike room.
• We are located in Cologne's Rheinaufhafen in the Microsoft building. There are restaurants, a shopping street and bus and train connections nearby.

Interested?

If you are missing information, please give us a call or submit the short application and ask the questions in the first short introductory phone call.

We look forward to receiving your application by e-mail or via our application form.

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