Senior Developer - Cloud Engineer

Welcome clients and proceed with the sales following the Maison’s selling ceremony.

Key Responsibilities :

• Actively contribute to boutique turnover.
• Develop loyalty of existing clients through clienteling actions and follow-up throughout their journey with the Maison.
• Follow boutique and personal action plans to reach sales targets.
• Understand the boutique KPIs and implement related action plans as defined by Boutique Management.
• Participate in commercial and non-commercial events for the Maison.
• Support other Sales Associates to achieve boutique targets.

BRAND EQUITY & AWARENESS

• Know the Maison’s products, history, and know-how.
• Be a referent for Watchmaking, HWM, Patrimony, etc.
• Develop general knowledge of the competition.
• Follow the Brand's visual identity (VM, day-to-day maintenance).

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

• Prepare the boutique to welcome clients.
• Serve omni-channel clients (boutique appointments, boutique pick-up) to ensure a seamless journey across the entire Maison network.
• Personalize relationships with clients and anticipate their needs.
• Showcase the in-boutique client experience (café, Atelier d’Antoine) and provide support when needed.

CLIENT SERVICES

• Receive clients for repairs drop-offs and pick-ups.
• Gather client information (product aesthetics and conditions, client requests, pre-approved / declined services).
• Communicate all relevant information (interventions requiring sending overseas, lead time, price, fees on declined cost estimates, brand policies).
• Register products for repair / maintenance.
• Perform Customer Service activities allowed in the boutique.
• Inform clients about their repair status and costs.
• Foster business opportunities through Customer Service (cross-selling).

OPERATION EXCELLENCE

• Be aware of products in stock.
• Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management).
• Build operational knowledge of all digital tools (sales, CRM, CS, omni-channel, back office).
• Comply with Maison’s policies and commercial rules.

ABOUT YOU :

• You are result-oriented and ambitious.
• You have a proper sense of luxury and pay attention to details and excellence.
• You thrive in a fast-paced, client-centric environment.
• You prioritize client experience and hospitality.
• You are a strong team player, empathetic, and collaborative.

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