CUSTOMER SERVICE MANAGER

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RESPONSIBILITIES All resources and logistics necessary to perform service activities on customer site. Responsible for planning and / or executing customer service department operations. Responsible for analyzing commercial data and suggest areas of improvement.

• Direct people management responsibility including staffing and performance development.
• Commercial data collection and analysis
• Propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and / or interdependent production cycles. Using technical experience and analytical thinking.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

REQUIREMENTS

• Bachelor's Degree in Business Administration or similar
• Knowledge and experience in the pharmaceutical industry is a plus.
• Experience in planning and executing outages
• Familiarity with Contractual / transactional Service Agreements
• Demostrated communication and organizational skills
• Client- oriented
• Team leader, dynamic and proactive
• Strong interpersonal abilities

Job Segment : Service Manager, Pharmaceutical, Nuclear, Manager, Customer Service, Science, Energy, Management

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