Account Manager Spanish Market

At Factorial, we're looking for a new Account Manager for the Spanish Market to help us elevate the company to the next level.

Ready to be part of the challenge?

The Role

We are seeking an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant to existing customers, increasing client satisfaction, retaining a specific portfolio of clients, and fostering long-term relationships. You will understand client processes and problems, identify product improvements, and explore upsell opportunities.

Responsibilities:

• Build strong client relationships and understand their requirements through regular video calls, providing product updates and engagement.
• Serve as the primary contact for all client experience-related needs.
• Identify upsell opportunities to enhance client satisfaction and add value.
• Proactively analyze your portfolio to inform decision-making and create action plans for each client.
• Recognize trends and potential weaknesses, reporting them proactively and helping to improve customer journeys and our product.
• Collaborate with teams such as Sales, CX, Product, Engineering, and Finance to meet company goals.
• Demonstrate strategic analytical skills and organizational excellence.
• Be tech-savvy.
• Manage customer portfolios (B2B) with at least 1 year of experience.
• Experience with SaaS environments is a plus.
• Exhibit excellent communication and empathy skills.
• Be capable of multitasking, problem-solving, and teamwork.
• Proactively suggest new ideas.
• Handle churn cases and retention strategies.
• Experience with upselling and working with KPIs.
• Proficiency in Spanish and professional English is required.

Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and development tailored to your needs.
• Healthy lifestyle perks with Gympass.
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Competitive salary benefits with Payflow.

Office Perks:

• Organic breakfast in the office.
• Discounts on Nora and Apetit sushi.
• Free caffeine and theine.

Factorial is a fast-growing all-in-one HR Software company founded in 2016. Our mission is to automate HR workflows, centralize people data, and enable better business decisions for SMEs. We serve thousands of customers across over 60 countries, employing a diverse team of over 900 people in Barcelona, Brazil, Mexico, and the USA.

Our Values:

• Ownership: We take responsibility for every project and make decisions without excuses.
• Learning & Sharing: We are committed to continuous learning and sharing knowledge.
• Partnership: We trust each other and make decisions collaboratively.
• Fast Growth: We act quickly and learn from our mistakes.

Interested in learning more? Visit our website!

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