Solution Expert

Our Implementation team plays a key role in onboarding new customers seamlessly. They work cross-departmentally (Sales, Product, and Customer Success) to understand and document client use cases and requirements, then translate them into setup and configuration of the 360Learning platform.

You will manage your customers' portfolio throughout their contract to increase product adoption and deliver solutions that complement the Product.

These large, strategic accounts have already deployed their platform and possess advanced knowledge of it. They will rely on your expertise to facilitate new integrations (such as flat files and APIs), third-party applications, restructure the platform, conduct solution audits, and provide advanced guidance to maximize our product’s benefits.

Within 1 month, you will :

• Become a Trello expert through our onboarding process
• Understand our product offerings through training
• Master our platform and support clients with basic requests via ticketing

Within 3 months, you will :

• Own your portfolio of over 75 existing clients
• Begin answering questions from your clients
• Support the Customer Success partner with functional and technical questions
• Successfully implement integrations (SSO, third-party tools), deliver technical expertise on integrating learning platforms into clients’ environments, and troubleshoot

Within 6 months, you will :

• Be able to pitch the value of the 360Learning platform
• Develop repeatable, scalable processes to improve project quality and delivery
• Support strategic customers throughout their contracts from an expertise standpoint
• Deliver Professional Services to our existing customer base

Within 12 months, you will :

• Onboard another Solution Architect
• Contribute to our knowledge base to share best practices and lessons learned
• Work with our partner ecosystem to enhance services offered to clients
• Deliver platform audits to clients
• Provide professional services as outlined in our Professional Service catalog

The Skills Set

• At least 3 years of professional consulting experience, preferably in a customer-facing role (Level 2 or 3 support agents, Technical consultant, Technical Account Manager)
• Experience deploying SaaS products, ideally in HR-related fields
• Project management skills
• Good understanding and experience with APIs, SSO configuration, and troubleshooting
• Solution-oriented, client-first mindset
• Ability to adapt communication style to technical and non-technical stakeholders
• Organized, structured, rational, analytical, capable of managing multiple priorities
• Fluent in English (US/UK) / B2 level or equivalent in French

What We Offer

• Compensation: Base salary plus variable component
• Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, contingency, salary guarantee fund. Leave policies subject to local regulations.
• Balance: Flexible hours, fully remote work possible across Spain
• Diversity, Equity, and Inclusion: Six ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity, with active leadership participation
• Corporate Social Responsibility: See our CSR Charter at 360learning.com/blog/corporate-social-responsibility-charter
• Culture: Our framework to help you make an impact—explore our way of working and the Convexity Culture, and learn more about our teams, products, and processes

Interview Process

• Phone Screen with Talent Acquisition
• Discovery Meeting with Solution Expert Coach
• Case study with Solution Expert Coach and a Solution Expert
• Clarification Meeting with Head of Professional Services
• Culture Fit interview with CHRO
• Offer!

Prepare using our Knowledge Base: #J-18808-Ljbffr