Salesforce Field Service Developer

Omega CRM is a Merkle & Dentsu company, leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships, with a focus on innovation. We are seeking a Salesforce Field Service Developer.

Responsibilities

• Analyze requirements and participate in the technical design of projects.
• Provide effort estimations and work collaboratively with the Omega team and/or the client’s team to achieve project objectives.
• Analyze and optimize application performance, identify potential technical risks, and propose solutions.
• Collaborate with technology providers as needed, document processes, and track system performance metrics.
• Validate and test solutions against business requirements, train end users, and implement technological advancements.
• Ensure compliance with quality standards and generate technical documentation.
• Contribute to team training, share knowledge within Omega’s community, and suggest methodological improvements.
• Evaluate and recommend innovative products and systems.

Knowledge / Experience

• Degree in Computer Engineering or a related field.
• Minimum of 3 years' experience as a Salesforce Developer, with mandatory experience in Salesforce Field Service solutions.
• Knowledge of APEX, Visualforce, LWC, migration tools, SOQL, and web services.
• Understanding of DevOps/Agile (SCRUM), Waterfall, SDLC, and coding principles.
• Ability to work independently, with excellent English communication skills.
• Salesforce certifications are a plus.

What We Offer

• Permanent contract with flexible scheduling.
• Training and certification opportunities.
• Home office options and flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance and our commitment to social responsibility.

About Us

Omega CRM, a Merkle company, specialises in accelerating our clients' Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we provide integrated media, creative, content, technology, and strategy solutions, making us the largest Customer Experience Management agency in Spain.

With over 23 years of experience, a team of over 580 professionals from 24 nationalities, and more than 2,500 certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel experiences in customer service, eCommerce, marketing, and analytics.

Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.