Key Account Regional Manager

The Key Account Regional Manager will play a pivotal role in driving business growth and client satisfaction. This senior leadership position requires strategic thinking, excellent communication skills, and the ability to lead high-performing teams.

Responsibilities :

• Build and lead a team of Client Success leaders and associates focused on delivering exceptional client experiences.
• Collaborate with cross-functional teams to optimize global client relationships and drive business growth.
• Foster a culture of continuous improvement, employee engagement, and innovation.
• Manage resources and costs to maximize revenue growth and client satisfaction.
• Develop and implement strategies to improve governance, processes, and engagement.
• Partner with functional leaders to oversee business health related to client loyalty, service, and compliance.
• Drive initiatives to improve disaster recovery and service recovery efforts.
• Ensure focus on compliance, legal, and contractual issues, fostering a culture of ownership.

Requirements :

• Strong executive presence and relationship-building skills across all organizational levels.
• Ability to work under pressure and meet deadlines.
• Experience in matrix environments with influence across multiple relationships.
• Leadership qualities emphasizing collaboration and integrity.
• Proven talent development and team-building skills.
• Ability to create an engaged workforce and establish effective stakeholder partnerships.
• Experience managing growth and driving process improvements.
• Decision-making skills, resilience, and a positive outlook.
• Excellent communication, time management, and organizational skills.
• Passion for quality, excellence, and flawless execution.

Education and Experience :

• Bachelor's Degree; MBA or advanced degree preferred.
• Minimum 10 years in leadership, sales, implementation, or client management within Payroll, Benefits, Talent, HR, or outsourced tech services.
• Experience leading multinational teams globally.