ServiceNow Business Analyst / Technology Travel Sector / Fullremote

Decskill was founded in 2014 as an IT Consulting Company, with the main mission to deliver value through knowledge. We enable companies to meet the challenges of the digital world by providing business models that ensure technological capacity, flexibility, and agility. We have more than 600 consultants with offices in Lisbon, Porto, and Madrid.

Decskill operates in three main areas:

Decskill Talent: Providing clients with an extension to their IT teams.

Decskill Boost: Offering software development models to increase capacity and optimize Time-to-Market, creating and managing teams to meet client needs at the desired speed.

Decskill Connect: Providing consulting services, as well as the implementation and management of IT infrastructures.

Our practice creates value for customers by delivering qualified, value-added services, highly qualified professionals, and innovative technology solutions that transform their business.

We are seeking a ServiceNow Business Analyst specialized in ServiceNow CSM and ITSM.

Project: The candidate will act as the link between internal customers and the external vendor responsible for project implementation, collaborating with other business analysts.

• Gather, analyze, and review internal customer requirements; assist in maintaining a backlog in collaboration with the external vendor and other Product Owners/Business Analysts.
• Review each demand against the platform's out-of-the-box features; ensure that necessary changes follow ServiceNow best practices or propose alternative solutions.
• Provide guidance on process evolutions and platform capabilities.
• Stay updated with regular product evolutions and share relevant information within and outside the solution team.
• Assist in organizing UATs, building and updating key test scenarios with the external vendor.
• Propose improvements within their functional perimeter.
• Lead functional workshops with end users, support vendors and stakeholders, ensuring key topics are addressed.
• Possess 5-6 years of hands-on experience as a Business Analyst, Product Manager, or Product Owner on the ServiceNow platform.
• Experience with CSM and ITSM modules.
• Good knowledge of ITIL.
• Experience in large transformation projects is a plus.

Ready to change how the world travels? Join our Decskill team for this project.

Decskill is committed to equality and non-discrimination. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality, or other forms of discrimination incompatible with human dignity.

Seniority level: Associate

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting