Store Manager 40hr Paseo de Gracia

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.

Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail : a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears

Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

JOB DESCRIPTION

We are hiring a Store Manager (40hr) in our Emporio Armani Store in Paseo de Gracia.

The figure of the Store Manager reflects the philosophy of the brand, an apparent effortless ease that conceals impeccable professionalism, attention to details, and technical know-how. As "master of the house", the SM is responsible for perfect overall store leadership and operations and is a true Brand Ambassador. He / she leads by example love of selling and being on the sales floor interacting with customers.

The Store Manager is a dynamic leader by nature, motivating store team through his / her energy and passion. In addition to inspiring team members, the Store Manager creates management routines and standards aimed at achieving and upholding excellence in service to customers. She / he is in charge of the store image, creating a family feeling in an exclusive environment that shuns overstatement.

This position of great responsibility also encompasses administrative activities and store budget management (sales plans, profitability, customer portfolio, etc.).

Objectives and Responsibilities of this Role

• Push sales and profitability
• Ensure excellence in the sales ritual as per company policy, supervising customer service (presales, in-sales, aftersales) and relationship building. Professionally manage customer complaints
• Highly aware of everything concerning the store business (current sales, foot traffic, VIP profile, whereabouts of team, perfection of VM, pricing etc) and swiftly directs to make corrections
• Receive periodical store targets and set reasonable individual sales objectives for the staff in order to achieve the goal
• Report market trends, competitor insights and customer comments to the relevant central offices
• Ensure impeccable aesthetics in the store
• Ensure impeccable internal visual and windows display following VM guidelines
• Report sales results, low stock on best sellers, missing product needs and customer comments to the Buying offices
• Together with offices in charge suggest and adopt sales strategies, CRM and marketing plans aimed at increasing revenues. Ensure smooth events and provide feedbacks on results to relevant offices
• Scout and recruit store staff and manage their integration into the team
• Oversee staff induction programs ensuring new hires are quickly and efficiently integrated
• Monitor staff training programs to enhance product skills, customer service, CRM, VM, sales technique, stock management. Ensure all tasks are performed in an efficient and effective manner
• Manage daily morning briefs enhancing staff animation, motivation and commitment
• Monitor the performance of each sales assistant and assess their contribution to store revenues. Carry out staff performance evaluation and suggests personal development programs
• Observe and apply Company policies and procedures ensuring that all directives are observed in the store (including health and safety regulations, loss prevention, HR policy, cash management)
• Manage staffing roster, annual leave always ensuring proper coverage of the selling floor and smooth store operations
• Monitor and optimize store costs (general supplies, F&B, shipping, gifting etc)
• Maintain organization of administrative responsibilities (sales reports, petty cash, shipping records, vendor records, HR records etc.) and supervise cash procedures and regulations
• Take an active role in inventory.

Skills and Qualifications

• Proven experience in retail and management roles
• Strong leadership, communication, and collaboration skills
• Comfortable leading team-building initiatives
• Knowledge of inventory management
• Competency in Microsoft Office
• High level of English / Italian
• Residence in Barcelona