Customer Care Representative Italian (Temporary)

Ria Money Transfer is seeking an enthusiastic and dedicated Italian Speaker Customer Care Representative to join our team in Madrid, Spain. As a Customer Care Representative, you will play a key role in providing exceptional service to our customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.

Responsibilities :

• Respond promptly and professionally to inbound calls, emails and chatsfrom customers regarding their transactions, needs, or issues.
• Listen actively to customers, empathize with their concerns, and provide practical solutions.
• Build and maintain strong relationships with customers and colleagues based on trust and reliability.
• Utilize company software and tools effectively to assist customers and maintain accurate records.
• Adhere to departmental metrics and goals while consistently delivering excellent customer service.
• Make appropriate product or service recommendations based on customer needs.

Qualifications :

• High school diploma or equivalent (college education preferred).
• Minimum of 1-2 yearsof experience in customer service or call center roles.
• Proficiency in MS Office and internet navigation.
• Strong verbal and written communication skills.
• Ability to work flexible schedules and adapt to changing priorities.
• Customer-focused mindset with attention to detail and problem-solving skills.
• Fluent in Italian ; additional languages are is a huge plus.

If you are passionate about delivering exceptional customer service and thrive in a dynamic team environment, apply for this exciting opportunity and let’s talk!

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