L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as an L3 Support Engineer, you would:

1. Be responsible for troubleshooting all L3 cases for complex products and platforms, including identifying causes, resolving issues, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with your strong sense of commitment and ownership, driving tasks to closure with effective communication and courtesy.

Job requirements:

• Proficiency in programming languages such as Java, Python, or Shell scripting, with knowledge of object-oriented programming, Linux, and Unix scripting (Bash).
• Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.

Preferred qualifications:

• Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
• Strong networking knowledge, including protocols, distributed systems, network security, and high availability.
• Experience in software product or solution testing (functional, system, performance) using tools like Seagull, J-Meter, SOAP UI.
• Good understanding of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working knowledge of databases such as Oracle and MySQL.
• Understanding of High Availability (HA) systems and Agile SDLC processes.

Education and experience:

If you are fluent in English, based in Spain, and meet the qualifications, we encourage you to apply. Only candidates fulfilling these criteria will be considered.

Interested in learning more? Apply now and accelerate your career!

HCLTech is a global technology company from India, serving companies worldwide, including many Fortune 500 and Global 2000 firms.

• If you have a valid disability certificate, please contact us.

We value diversity and inclusion, aiming to attract, develop, and retain diverse profiles as a key to innovation. HCLTech is an equal opportunity employer, considering all qualified applicants without discrimination based on age, gender, race, disability, or other protected characteristics.