Data & Analytics Manager

Omega CRM is a Merkle & Dentsu company, a leader in developing Customer Experience services with over 20 years of experience applying technology to marketing and fostering unique customer relationships, with a focus on innovation. We are looking for a Data & Analytics Strategist.

Responsibilities

• Gain industry and market expertise by participating in various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the analytics sector and industry trends to contribute to business objectives through new products and services aligned with client needs.
• Analyze, estimate, and develop proposals supporting the commercial team.
• Identify when specialist support from other service lines is needed to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during pre-sales, analyze risks before project initiation, and communicate findings to Operations.
• Engage directly in delivering services for complex and high-risk projects in coordination with Operations.
• Develop new methodologies within their field to influence team work and improve outcomes.
• Evaluate implementation results against initial proposals, assessing efficiency and customer satisfaction.

People Leadership

• Act as a role model, managing team development as a People Lead.
• Establish and communicate team objectives effectively.
• Develop and manage talent within the team, utilizing tools to meet organizational goals.
• Analyze issues, interpret relevant information, and facilitate data sharing within the team.
• Support and motivate team members, fostering commitment and collaboration.
• Address team members’ professional and personal needs in collaboration with HR for career development.
• Participate in decision-making regarding professional growth and performance evaluation.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in data collection, interpretation, and process optimization.
• At least 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency in tools like Talend, Pentaho, Datorama, SQL, Python, Tableau, Power BI, Salesforce CRM Analytics.
• Languages: English proficiency.

What We Offer

• Permanent contract, flexible schedule, and support for work-life balance.
• Certifications plan to enhance your skills.
• Home office options.
• Flexible benefits such as public transport tickets, meal vouchers, health insurance.
• Professional development opportunities to grow your career.

About Us

Omega CRM, part of Merkle, is a global digital company specializing in accelerating business experiences through customer-centric solutions, technology, data, and AI. We are the largest Customer Experience Management agency in Spain, offering end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain across industries including Retail, Healthcare, Pharma, Real Estate, Education, Customer Service, eCommerce, Marketing, and Analytics. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 Iberia. We believe in growth through people, guided by our values of Talent, Flexibility, Commitment, and Togetherness.