Store Manager 40hr Paseo de Gracia

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani, and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts. Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours, and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears. Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values through his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design.

JOB DESCRIPTION

We are hiring a Store Manager (40hr) in our Emporio Armani Store in Paseo de Gracia.

The Store Manager reflects the philosophy of the brand, combining effortless style with impeccable professionalism, attention to detail, and technical expertise. As "master of the house," the SM is responsible for overall store leadership and operations and acts as a true Brand Ambassador. He/she leads by example, demonstrating love for selling and engaging with customers on the sales floor.

The Store Manager is a dynamic leader, motivating the store team through energy and passion. They create management routines and standards aimed at achieving excellence in customer service. The SM manages the store image, fostering a family feeling in an exclusive environment that avoids overstatement.

This role also involves administrative tasks and store budget management, including sales planning, profitability analysis, and customer portfolio management.

Objectives and Responsibilities of this Role

• Drive sales and profitability
• Ensure excellence in the sales ritual, supervising customer service (pre-sales, in-sales, aftersales) and relationship building
• Manage customer complaints professionally
• Monitor store operations, including sales, foot traffic, VIP profiles, team whereabouts, visual merchandising, and pricing, and make corrections as needed
• Set individual sales targets based on store goals
• Report market trends, competitor insights, and customer feedback to central offices
• Maintain impeccable store aesthetics and visual displays following VM guidelines
• Report sales results, stock levels, and customer comments to buying offices
• Collaborate on sales strategies, CRM, and marketing plans to increase revenue
• Recruit, onboard, and train store staff, monitoring their performance and development
• Manage staff schedules, leave, and daily briefs to motivate and coordinate the team
• Ensure compliance with company policies, health and safety regulations, and loss prevention procedures
• Oversee administrative responsibilities such as sales reports, cash handling, and inventory management

Skills and Qualifications

• Proven experience in retail management
• Strong leadership, communication, and team-building skills
• Knowledge of inventory management
• Proficiency in Microsoft Office
• Fluent in English and Italian
• Residence in Barcelona