CRM Consultant_Dynamics 365

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create numerous opportunities for Microsoft, our clients, and for you. Avanade offers various career paths, one of which is sure to lead to your unique version of success.

As a D365 Customer Engagement (CE) Developer , you’ll be a professional applying your expertise to design and implement CRM solutions for our clients across all project phases. You’ll solve problems using CRM solutions while liaising between clients and project teams, including Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role offers the opportunity to work with Microsoft’s #1 partner, with a strong focus on personal development and training in both technology and consulting skills.

Together we do what matters.

• Required Technologies :
• Dynamics CRM Customer Service
• Unified Service Desk

Experience analyzing, designing, developing, implementing, and maintaining Microsoft Dynamics CRM and Power Platform applications. Collaborate with global teams on CE technology implementation and maintenance projects.

Strong consulting skills and client-facing experience with an implementation partner and / or end user. Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Management Information Systems, or relevant work experience. Characteristics for success include :

• Team player and good communicator
• Self-motivated
• Ability to consult and advise clients and stakeholders on technology solutions
• Application development, complex coding, testing, and component design
• Writing technical specifications and collaborating with functional teams
• Prototyping, configuring, and testing business processes
• Designing conceptual architecture and technical solutions
• Using KPIs to measure and test project quality
• Supporting continuous improvement through CRM systems

Benefits of working at Avanade include :

• Opportunity to work with Microsoft’s Global Alliance Partner of the Year (14 years running), with extensive training and certifications
• Access to global technical resources
• Dedicated career advisor for growth
• Engaged coworkers interested in your success

Learn more about our Employee Benefits at Avanade.

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