QA Manager

57 years of global history, 27 years of growth in Vietnam, 9 countries, 2200+ experts. Since 1998, our Vietnam team of engineers, business analysts, software architects, designers, and consultants have provided tailor-made and standardized solutions to support the digital transformation of customers in Switzerland. Our activity spans across multiple fields of leading-edge technologies.

Our offices are now in Switzerland (Pully (headquarters), Zurich, Geneva, Bern, Basel), France (Paris), UK (London), Spain (Madrid, Granada), Mauritius (Saint-Pierre), Italy (Palermo, Bolzano), and Vietnam (Ho Chi Minh City).

ELCA Vietnam is proud to be Great Place To Work Certified 3 years in a row!

Job Description

Your responsibilities

• Work with the global QA Practice Head to define, and lead the QA strategy across all engineering teams, ensuring best practices are implemented.
• Drive continuous improvements in QA processes, testing methodologies, and tools.
• Define and track quality-related KPIs, taking actions to improve efficiency and effectiveness. Communicate metrics and insights to leadership, providing clear updates on progress and challenges.
• Oversee manual, automated testing processes, monitoring, alerting, and incident management practices to ensure system reliability.
• Mentor a team of around 20 QA engineers, fostering career development. Provide hands-on guidance and mentorship to them, helping them stay updated with industry trends and technologies.
• Develop training and learning paths for the team to enhance their testing skills and capabilities.
• Work closely with product, engineering, and operations teams to ensure alignment on quality goals. Cultivate a culture of accountability and excellence within the QA team.
• Proven experience of 10+ years in the IT field or 5+ years of experience in QA leadership roles, ideally within a large engineering team.
• Strong hands-on expertise in QA manual and automation testing .
• Solid understanding of QA metrics and KPIs, with a demonstrated ability to drive improvements.
• Proven track record of coaching and developing teams in a fast-paced, high-growth environment.
• Energized and proactive leader, passionate about quality and building high-performing teams .
• Experience in black box, white box, performance, resilience, and load testing
• Experience in penetration testing, and modern monitoring tools would be a plus.
• Experience working with large-scale live events or similar complex systems is a plus.
• Proficient communication skills in English and good presentation skills

Why you’ll love working here

• Professional European-based company
• Performance bonus of up to 4 months‘ salary
• Opportunities for travel to Europe
• Flexible working time
• Structured training & development roadmap
• Good work-life balance
• Loyalty programs
• Annual company trips and team-building events

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