Customer Support Representative (Portuguese Speaker)

Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service and content moderation to credit management, we’re an end-to-end provider across all B2C and B2B customer journeys.

The Role

As a Customer Support Agent / Representative, you will primarily take inbound calls and emails, and live chat with customers. Your daily work as an account manager will include tasks like these :

• Responsible for handling all calls in a responsive and dedicated manner.
• The Advisor shall provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations.
• Responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
• Achieve call center metrics as defined by our client, KPIs, and SLAs.
• Recognize and adjust support approach to accommodate all levels of customer’s experience and needs.
• Educate customers on support options, and the steps being taken to resolve the issue.
• Communicate positively with team members, customers, and other partners.
• Escalate issues to the appropriate department according to Client’s Procedures.
• You will manage the customer experience, educating and upselling customers on products and services.
• Working in a team-oriented environment to achieve common goals.

Ideal Profile

• You speak Portuguese at a native level, and you are fluent in English (B2).
• Experience in customer care is a plus.
• You have a good understanding and level of computer handling skills.
• Excellent problem-solving skills with the capability of research and identification of the right information.
• You have strong communication and negotiation skills, and you are service-oriented, professional, and thorough.

What's on Offer?

• Performance bonuses.
• Paid training and education.
• Relocation package (flight ticket and one month accommodation).
• Potentially Spanish lessons.
• Development opportunities (get promoted within the company).
• Public health insurance.
• Regular company activities.

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