Field Services Engineer

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Location : Remote, ideally based in Paris (France) or Madrid (Spain) Metropolitan Areas.

Summary : The Field Service Engineer (FSE) is responsible for the installation, maintenance, and repair of Bionano’s complex Optical Genome Mapping systems. The FSE plays a crucial role in providing top-tier support to an assigned customer base and actively contributes to interdepartmental teams for ongoing success.

Primary Duties and Responsibilities :

1. Lead the installation of Bionano OGM devices, from pre-sales technical consulting to ensuring system’s qualification at customer’s site. (25%)
2. Sustain the installed base with preventive maintenance and updates at customer sites. (30%)
3. Diagnose and resolve complex failure modes remotely in collaboration with Customer Solutions specialists. (15%)
4. Maintain regular and frequent communication with customers and internal partners to ensure resolution and customer satisfaction. (10%)
5. Coordinate with regional and global FSE, FAS, Sales, Development, and Technical Support teams to achieve success. (10%)
6. Complete administrative tasks such as providing timely installation/maintenance reports (using Salesforce), parts ordering/returns, and expense reporting. (5%)
7. Perform other duties as assigned. (5%)

Required Skills and Abilities :

• Experience in alignment and troubleshooting of imaging systems or relevant research/clinical devices.
• Professional communication and writing skills, with effective interaction with customers and internal teams.

Preferred Skills and Abilities :

• Experience supporting capital equipment in research labs, with expertise in areas such as :
• Microscopy imaging
• LASER technology
• Complex biotech systems troubleshooting
• Ability to lift 30kg

Education, Certifications, Licenses :

• Qualification in Electrical/Mechanical Engineering, Biosciences, or relevant military experience with electronics/optical imaging background.
• 3+ years supporting capital equipment in research or clinical settings.
• Fluent in English, with strong knowledge of French and/or Spanish.

Travel Requirements :

• Up to 60% travel expected, including continental and international travel.
• Valid driver’s license required.

Seniority level :

• Mid-Senior level

Employment type :

• Full-time

Note: This job posting is active; no indication of expiration.