L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as an L3 Support Engineer, you would:

1. Be responsible for troubleshooting all L3 cases open for complex products and platforms, including identifying causes, resolving issues, testing, and generating patches.
2. Work on the container deployment flavor of the product, which is recently released.
3. Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
4. Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to completion, demonstrating decisive verbal and written communication skills with courtesy.

Job requirements:

1. Strong programming skills in languages such as Java, Python, or Shell scripting, with experience in Linux and Unix scripting (Bash).
2. Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
3. Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.

Additional desirable skills:

1. Knowledge of telecom protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture.
2. Good understanding of networking protocols, distributed systems, network security, and high availability.
3. Experience in software product testing (functional, system, performance) and with testing tools like Seagull, J-Meter, SOAP UI.
4. Familiarity with Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
5. Experience with databases such as Oracle and MySQL.
6. Understanding of High Availability (HA) systems.
7. Knowledge of SDLC in an Agile environment.
8. Professional courtesy and confidence.

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Please note that only candidates meeting these requirements will be considered.

Interested in learning more? Apply now and accelerate your career!

HCLTech is a global technology company originating from India, helping organizations reinvent their businesses for the digital age. We serve leading companies across various industries, including 250 of the Fortune 500 and 650 of the Global 2000.

If you have a valid disability certificate, please contact us.

We value diversity and inclusion as core principles. We aim to attract, develop, and retain diverse profiles, viewing diversity as a key driver of innovation. We welcome and support all individuals, fostering a sense of belonging within HCLTech.

HCLTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ancestry, color, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other protected characteristic.