Technical Project Manager

The EMEA Project Manager is responsible for coordinating the delivery of services into our projects in his / her region.

Once assigned to a project, he / she is the single point of contact for business stakeholders on this project. He / She is in charge of coordinating all the relevant internal or external contributors to deliver the service that will meet the business requirements.

The main purposes of this position are the following :

• Ensure successful service delivery - SLA achievement and high level of customer satisfaction.
• Make a relevant use of the infrastructure service catalog to answer business needs.
• Communicate appropriately around issues and opportunities – get things done, make things happen.
• Remove all obstacles to Country satisfaction and / or financial performance.
• Please make sure that the note about the candidates answer to highlighted points in yellow.

MAIN ACTIVITIES / RESPONSIBILITIES

• Act as a technical project manager on behalf of the Zone Delivery Service.
• Understand and analyze business applications infrastructure needs.
• Work with I&O architects team to design the solution when no standard solution is available to fit the need.
• Coordinate the Managed Services Provider for project delivery.
• Ensure the project is delivered on time and within the approved budget.
• Coordinate third party infrastructure supplier(s) that may be implicated in the project.
• Coordinate and validate the business applications projects acceptance.
• Ensure Operation transition.
• Build service and project status reports.
• Follow up if service delivery is not meeting expectations.
• Work with the client and Operations and Process Management teams to identify service improvement activities.
• Ensure excellence in Health & Safety (H&S) by providing visible leadership and driving for the execution of the basics of the H&S operating model and adherence to Group H&S standards and policies.

Requirements 'must have'

• Level of education / qualifications normally required :
• Bachelor’s Degree in Information Technology or related discipline.

Specific work experience :

• Experience working with offshore outsourcing organizations.
• Experience in global roll-out management.
• At least 5 years of experience in the domain (Project Management).

Technical / functional skills :

• Awareness of Operations role and constraints in a worldwide and outsourced IT organization.
• Broad range of Understanding of Services in Cloud (mandatory AWS, Azure and others are an asset)
• Broad range of understanding of Data Centre shared infrastructure (Servers, SAN, Network optimization, Security equipment…) and associated technologies (Cisco UCS, VCE, EMC, HP…).
• Broad range of understanding of ITIL, ITSM and industry best practices.
• Broad range of understanding of management of Infrastructure Waterfall projects and implementation with Agile methodologies.
• Ability to understand and deliver infrastructure services which are provided on a 24x7x365 basis.
• Excellent documentation skills and attention to detail.
• Excellent written and verbal communication skills.
• Broad range of understanding of Google Workspace (mail, calendar, drive, docs, etc)

Project management certification.

• Primary : PMP
• Secondary : SCRUM.
• ITIL v3 certified