Retail Training Manager

Direct message the job poster from Roborock

• Handle the full lifecycle of training activities in Spain Market, including planning, delivering onsite or online training, and following up training.
• Proactively building territory plans for assigned territory with input from Management and Sales.
• Identifying desired customer learning objectives and outcomes, based on customer / stakeholder needs assessments.
• Guiding learners across the lifecycle of their Roborock products, including best practices and product expertise.
• Design and deliver live (synchronous), customized onsite or online product training.
• Developing and producing quality, branded educational videos and guided learning paths.
• Preparing user guides and learning materials.
• Maintaining in-depth product knowledge, including the understanding of future enhancements.
• Advocating on behalf of customers, providing suggestions and feedback regarding product enhancements and improvements to improve product quality.
• Provide leadership to assess training team members' strengths effectively, create an environment of open communication and collaboration, and work towards achieving team goals.

Required qualifications

• University Bachelor's degree,
• At least 2 years of experience in preparing, training and tracking training content in the field of training,
• Experienced in training planning and organization,
• Strong written and verbal communication skills,
• Good command of MS Office programs,
• Able to work in a solution and target oriented manner,
• Having a proactive perspective and objective,
• Responsible for job follow-up and finalization,
• Highly motivated, prone to teamwork,
• Able to keep up with the intense work tempo, advanced time management,
• Analytical perspective, advanced reporting skills,
• Able to use training platforms,
• No travel restrictions, have a Class B driver's license

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Training
• Industries Computers and Electronics Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Retail Appliances, Electrical, and Electronic Equipment

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