Technical Support Specialist L1 – German Speaker

Are you a Service Desk Specialist with a passion for client support? Are you excited about new Microsoft technologies? Do you take responsibility for an excellent customer experience? Are you able to explain technical ideas in simple words to our customers so they will understand you? Then you are our new crew member!

At isolutions, we are passionate about digital transformation and creating digital working environments that promote creativity, enable agile and intelligent collaboration, and foster positive customer and employee experiences. Our vision is not only to assist companies in their digital transformation but also to offer our employees a modern workplace and a great company culture.

We are looking for a positive and motivated person to provide technical support to our customers. With us, you will experience an environment where ideas are exchanged openly and directly. We support and challenge one another positively to grow together. Let yourself be inspired by the isolutions experience and become part of a team driven by curiosity, credibility, and honesty.

How your day will look like

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, email, and remote maintenance.
• Collaborate with third-party providers.
• Analyze, resolve, and document user problems.
• Create documentation and checklists, and maintain the Knowledge Database.
• Administer access rights.

Your profile

• Experience in 1st level support or customer service.
• Good Windows 10 and Office 365 skills; Apple skills are a plus.
• Experience in Windows user support.
• A curious mindset and a passion for technology.
• The ability to work independently, customer-oriented thinking, and high-quality standards.
• Native or fluent level of German (at least B2), and a good level of English.

What we offer

• Permanent contract with a competitive salary package and interesting fringe benefits.
• Hybrid work model from Barcelona, with flexibility to work from home according to your needs.
• Work and grow with the latest technologies from the Microsoft ecosystem.
• Structured career development plan aligned with your professional goals.
• Yearly training budget, Microsoft Certifications, and bi-weekly Tech-Lunches.
• Choose your own hardware.
• Free language classes.
• An additional week of vacation for Corporate Social Responsibility.
• Annual team event in Switzerland.
• A dynamic environment and a unique team spirit!

How to find out if this is the next step in your career :

• Apply.
• Discovery call with HR.
• Interview via video call with Team Lead and Team Member.
• Final assessment.

Our commitment : We provide feedback at each step, whether positive or negative.

APPLY HERE :

We look forward to getting to know you!

Find out more about isolutions on our website.

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