Account Manager Spanish Market

At Factorial, we're seeking a new Account Manager for the Spanish Market to help elevate our company to the next level.

Are you ready to take on this challenge?

The Role

We are looking for an Account Manager in the Spanish Market to join our Customer Experience team. Your role will involve acting as a consultant to existing customers, increasing client satisfaction, retaining a specific portfolio of clients, building long-term relationships, understanding their processes and issues, and identifying opportunities for product improvements and upselling.

Responsibilities:

• Build strong client relationships and understand their requirements through regular video calls to foster engagement and share product updates.
• Understand clients' needs and goals; serve as the primary contact for all aspects of their experience.
• Identify upsell opportunities to enhance customer satisfaction and add value to their business.
• Proactively analyze your portfolio to inform decision-making and develop action plans for each client.
• Recognize trends and potential issues, reporting them proactively, and help find solutions to improve customer journeys and our product.
• Collaborate with other teams (Sales, CX, Product, Engineering, Finance) to meet Factorial's objectives.
• Demonstrate strategic analytical skills and strong organizational abilities.
• Be tech-savvy.
• Have at least 1 year of experience managing B2B customer portfolios.
• Experience with SaaS environments is a plus.
• Exhibit excellent communication skills and empathy.
• Be adept at multitasking, problem-solving, and teamwork.
• Be proactive and suggest new ideas.
• Experience handling churn cases and retention strategies.
• Experience with upselling and working with KPIs.

A proficient level of Spanish and professional English is required. We are an international team!

Employee Benefits:

• High-growth, multicultural, and friendly environment.
• Ongoing training and learning opportunities tailored to your needs.
• Healthy lifestyle benefits with Gympass (gyms, pools, outdoor classes).
• Expense savings with Cobee.
• Language classes with Yolk Academy.
• Maximize your salary with Payflow.

Office Perks:

• Organic breakfast at the office.
• Nora and Apetit discounts on sushi.
• Free caffeine and theine.

About Us

Factorial is an all-in-one HR software company founded in 2016. Our mission is to help SMEs automate HR workflows, centralize people data, and enable better business decisions. We serve thousands of customers across over 60 countries and industries. Our diverse and multicultural team of over 900 employees is based in Barcelona, Brazil, Mexico, and the USA.

Our Values:

• Ownership: We take responsibility for every project and make decisions without excuses.
• Learning & Sharing: We are dedicated to continuous learning and sharing knowledge.
• Partnership: We trust each other and make decisions collaboratively.
• Rapid Growth: We act quickly and learn from our mistakes.

Want to learn more? Visit our website!

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