Support Engineer (Node / TypeScript) - 100% REMOTE

We are looking for the very Top Talent…and we would be delighted if you were to join our team!

More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.

What are we looking for?

We are seeking a Support engineer with 2 / 3+ years of experience (preferably as a technical support engineer) who can field client inquiries, troubleshoot integrations, and analyze distributed systems to prevent disruptions.

Strong written / verbal English communication skills are needed as you will be managing meetings with technical and non-technical stakeholders.

Main tasks and accountabilities will be :

Respond to technical support inquiries from clients, ensuring timely and accurate assistance.

Assist clients with technical integration issues.

Manage meetings with technical and non-technical stakeholders.

Document all support interactions and resolutions in the ticketing system.

Analyze and debug distributed systems and take necessary actions to avoid service disruptions.

Understand the complete process of each application and suggest possible enhancements to avoid future issues.

Act as an interface between Customer Service and other departments

What do we expect from you?

Demonstrated industry experience interacting with customers.

2 / 3+ years of working experience in technical or application support engineer, or a similar role.

Ideally in the context of human resources companies or consultancy firms.

Technical background in software development or network administration.

Ability to work independently in a demanding and high-velocity environment.

Great written and verbal communication skills and the ability to convert deeply technical concepts into clear guidance for non-technical users.

Strong problem-solving skills.

Energetic, hardworking individual with a positive attitude, a strong team spirit, flexibility, and a consistent, organized approach.

Nice to have

Ability to parse and debug distributed system logs (Application Insights, Postgres queries, GIP / GDSP traces).

Good understanding of communication protocols and software, REST APIs, Active Directory and Powershell scripting.

Experience in Node.js / TypeScript on Azure (App Service, AKS). SQL querying skills.

Experience with Confluence / ServiceNow.

What can we offer?

23 days of Annual Leave plus the 24th and 31st of December as discretionary days!

Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).

Free access to several training platforms

Professional stability and career plans

UST also, compensates referrals from which you could benefit when you refer professionals.

The option to pick between 12 or 14 payments along the year.

Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)

UST Club Platform discounts and gym Access discounts

If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you!

In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Seniority level

• Seniority level Associate

Employment type

• Employment type Full-time

Job function

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at UST España & Latam by 2x

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