Team Leader Travel Care - Torrevieja

Viking Assistance Group - Team Leader, Norwegian Team in Torrevieja

Viking Assistance Group is a leading roadside and travel assistance company in the Nordics. Our new business area, Viking Travel Care, provides travel- and medical assistance 24/7, 365 days a year for travelers and employees stationed abroad, anywhere in the world.

We are now seeking a Team Leader for our Norwegian team in Torrevieja.

Why Join Us?

• Be part of Viking, a company with over 75 years of experience, owned by the largest insurance company in the Nordics.
• Play a central role in our operations in Torrevieja, leading the Norwegian team.
• Enjoy our Nordic working culture with an international atmosphere in a modern office under the Spanish sun.
• Competitive salary, benefits, and a relocation package if moving to Spain.

Responsibilities

• Personnel management of the Nordic team members.
• Coaching and developing team members' competencies.
• Ensuring service levels meet KPIs and SLAs.
• Handling administrative tasks such as timesheets, salary files, absence routines, and maintaining shift plans.
• Covering and performing tasks of other Team Leaders during absences.
• Collaborating with other departments to implement agreements and projects, and planning and executing training.

Qualifications

• Minimum of 3 years' experience in call centers, alarm centers, or customer service.
• Experience in the travel industry, insurance, or health sectors is a plus.
• Previous team leadership experience or aspiration to step into such a role.
• Fluent in Norwegian; knowledge of another Nordic language is an advantage.
• Proficient in IT systems and quick to learn new ones.

Employment Details

Full-time position, with possible shift work. The role reports to the Operations Manager in Torrevieja.

Questions during the application process will be addressed during interviews.

For inquiries, contact Travel Operations Manager Cristina Blanco at +34 661614179 or cristina.blanco@vikingassistance.com. We look forward to hearing from you!