Dutch Payroll Consultant

Social network you want to login/join with:

Your candidacy is currently being considered for a position within an Alight Inc group company. Please note that Alight has announced its intention to divest its Payroll & Professional Services business to HIG Capital. After the transaction concludes, this position will be with the new Payroll & Professional Services entity owned by HIG Capital ('Divested Group'). By applying for this role, you acknowledge and agree that the information submitted in your application may be shared with the Divested Group. Additionally, any employment offer will be contingent upon passing a background check in accordance with the Divested Group's policies.

THE ROLE

The goal is to support and execute payroll activities and/or data management/customer service tasks ensuring accuracy and timeliness. Responsibilities may focus on payroll or customer service, with flexibility to support both as needed.

RESPONSIBILITIES

• Process Payroll End to End independently, ensuring delivery according to the processing calendar and KPIs.
• Support statutory and year-end reporting activities.
• Use payroll expertise to address client queries, understanding country-specific legislation.
• Assist and transfer knowledge to apprentices and associates on data management or customer service tasks.
• Respond to tickets and calls within SLA timescales and maintain high standards.
• Support system maintenance testing.
• Coordinate with third parties.
• Complete SOC controls timely with necessary evidence.
• Participate in root cause analysis to ensure accuracy and suggest preventative measures.
• Conduct knowledge transfer sessions ensuring understanding and practical application.
• Maintain DWIs to reflect current processes.
• Report system issues/defects correctly with detailed tickets and evidence.
• Alert Service Manager of any scope deviations.
• Handle sensitive and confidential information appropriately.
• Contribute to team meetings and escalate issues promptly.
• Build and maintain relationships with internal stakeholders.

REQUIREMENTS

• Achieve 100% of customer SLA agreements.
• Demonstrate professionalism and responsibility.
• Adhere to security, compliance, and quality standards.
• Show personal accountability, eagerness to learn, and team collaboration.
• Be resourceful in problem-solving and proactive in identifying solutions.
• Take ownership of roles and objectives.
• Respond effectively to client needs, balancing requirements and company priorities.
• Work efficiently using tools and technologies, ensuring scalable and repeatable processes.
• Support a global, fast-paced environment.
• Fluent in Dutch (written and verbal) and proficient in English.
• Self-motivated with a willingness to learn.

We offer a competitive rewards package, ongoing education and training, and growth opportunities within a global organization.