Product Support Manager

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

Maximum Storage Duration : Persistent Type : HTML Local Storage

Maximum Storage Duration : Session Type : HTML Local Storage

Maximum Storage Duration : Persistent Type : HTML Local Storage

ziwsSession Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Maximum Storage Duration : Session Type : HTML Local Storage

ziwsSessionId Collects statistics on the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been read. Maximum Storage Duration : Session Type : HTML Local Storage

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

pagead / 1p-user-list / # Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites. Maximum Storage Duration : Session Type : Pixel Tracker

Used to track user’s interaction with embedded content. Maximum Storage Duration : Session Type : HTML Local Storage

iU5q-!O9@$ Registers a unique ID to keep statistics of what videos from YouTube the user has seen. Maximum Storage Duration : Session Type : HTML Local Storage

LogsDatabaseV2 : V#||LogsRequestsStore Used to track user’s interaction with embedded content. Maximum Storage Duration : Persistent Type : IndexedDB

ServiceWorkerLogsDatabase#SWHealthLog Necessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration : Persistent Type : IndexedDB

ytidb : : LAST_RESULT_ENTRY_KEY Used to track user’s interaction with embedded content. Maximum Storage Duration : Persistent Type : HTML Local Storage

YtIdbMeta#databases Used to track user’s interaction with embedded content. Maximum Storage Duration : Persistent Type : IndexedDB

yt-remote-cast-available Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Session Type : HTML Local Storage

yt-remote-cast-installed Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Session Type : HTML Local Storage

yt-remote-connected-devices Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Persistent Type : HTML Local Storage

yt-remote-device-id Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Persistent Type : HTML Local Storage

yt-remote-fast-check-period Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Session Type : HTML Local Storage

yt-remote-session-app Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Session Type : HTML Local Storage

yt-remote-session-name Stores the user's video player preferences using embedded YouTube video Maximum Storage Duration : Session Type : HTML Local Storage

mpq_#_# Collects data on user behaviour and interaction in order to optimize the website and make advertisement on the website more relevant. Maximum Storage Duration : Persistent Type : HTML Local Storage

Some of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.

Maximum Storage Duration : Session Type : HTML Local Storage

List of domains your consent applies to : (#BULK_CONSENT_DOMAINS#)

IABV2_TITLE#) (#IABV2_BODY_INTRO#)

IABV2_TITLE#) (#IABV2_BODY_INTRO#) (#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#) (#IABV2_BODY_PREFERENCE_INTRO#) (#IABV2_BODY_PURPOSES_INTRO#) (#IABV2_BODY_PURPOSES#) (#IABV2_BODY_FEATURES_INTRO#) (#IABV2_BODY_FEATURES#) (#IABV2_BODY_PARTNERS_INTRO#) (#IABV2_BODY_PARTNERS#)

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.

Do not sell or share my personal information

Flowable is a leading provider of open-source Intelligent Business Automation that combines the power of Process, Case and Decision management into an enterprise-ready unified platform.

Effortless integration, fast-time-to-market, and unmatched flexibility, make Flowable the top choice for companies worldwide to drive operational excellence and lead transformation.

We are growing, and we’re looking for an experienced Product Support Manager to join our dynamic team. You'll play a key role in ensuring our customers succeed by providing expert support and guidance on how to best leverage Flowable to solve complex workflow and automation challenges. This is a great opportunity to work with a powerful low-code platform and make a real impact on the customer experience.

What you’ll be doing :

Act as the team lead for the global support organization, overseeing daily operations, planning shift schedules including weekend coverage, and ensuring consistent team availability to meet 24 / 7 support demands.

Lead and manage the global Level 1 and Level 2 support teams, ensuring high performance, accountability, and professional development.

Own and optimize the end-to-end product support process, including incident management, escalation procedures, and resolution workflows.

Define, track, and report on key support KPIs and SLAs to ensure service quality, efficiency, and customer satisfaction.

Administer and evolve support tools and platforms to streamline operations and enhance team productivity.

Collaborate cross-functionally with Product, Engineering, and Customer Success teams to ensure timely resolution of issues and feedback loops into product development.

Drive continuous improvement initiatives to enhance support quality, reduce response times, and improve customer experience. Leverage AI.

Ensure compliance with internal standards and external regulations related to support operations.

What you bring :

Proven experience in managing technical support teams (min. 2 years), ideally in a SaaS or enterprise software company.

Strong understanding of support processes, tools (e.g., ticketing systems, knowledge bases), and metrics.

Experience with enterprise support tools like Zendesk, PagerDuty, Salesforce.

Experience working with or supporting BPM / workflow platforms like Flowable is a strong plus.

Excellent leadership, communication, and organizational skills.

Analytical mindset with a focus on data-driven decision-making.

Ability to thrive in a fast-paced, dynamic environment.

What you can expect :

Strategic collaboration on a globally recognized open-source platform : work for the product company, with the most innovative BPM where you can have an influence on its evolution!

Impact : make a difference by driving forward the digitalization of our renowned clients

Company culture : Direct communication, high quality focus and the freedom to give impetus as well as cool team events (lunch & learns, hackathons, team building etc.).

Our company benefits & culture : Enjoy flexible working hours. Work in a company with flat hierarchies and the possibility to take responsibility.

Career growth : Flowable is a young company where you will be given the room to develop yourself and learn new things intensively while the company grows.

If this describes you and your aspirations, please click on the APPLY button below to embark on a new and successful adventure! Apply Now!

J-18808-Ljbffr

J-18808-Ljbffr