Cloud IT Support

Capitole Consulting is expanding, and we want you to be part of our growth!

Are you a passionate IT Support Azure Specialist? We have an exciting opportunity to lead and empower a multicultural team!

Experience :

+2 years of experience in Service Desk / Service Operation activities.

Skills :

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g., Jira, Freshdesk, Remedy, get.IT).
• Experience working with 3rd party software vendors.
• Experience with Cloud Environment / Infrastructure (Azure preferred).
• Basic experience with cloud-based Visualization tools (e.g., Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g., HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Basic experience with big data compute tools (e.g., Data Science VMs, WebApps).

Responsibilities :

• Serve as the primary contact for user questions and incident reporting.
• Ensure smooth incident and service request processing.
• Record, categorize, and evaluate incidents, escalating as needed.
• Analyze root causes and implement workarounds.
• Track and resolve 1st Level incidents; escalate unresolved issues.
• Coordinate with 2nd Level Support and vendors.
• Monitor incidents, communicate solutions, and verify with users.
• Prioritize and fulfill service requests.

Other duties :

• Advise end users on hardware/software usage.
• Consult with Service/Application Owners.
• Manage user credentials and accounts.
• Monitor and report on service performance and incidents.
• Implement measures for recurring issues and manage logs.
• Stay updated on new technologies for process improvement.

Technical Knowledge / Accountabilities :

• Knowledge of Microsoft Azure Platform (Portal and CLI).
• Experience with ADLS Gen2 Storage, Windows/Linux VMs, Azure AD, Networking, Databricks, ADF, DevOps, Infrastructure as Code, container management, scripting.

Similar Experience :

• Azure supporting services, ADLS, Data Factory.

Location :

FULL REMOTE

Schedule :

Flexible, with Friday intensive.

We believe that together, we can achieve more. Join us!

Benefits :

• €1,200 training budget.
• Monthly team follow-ups.
• Teleworking and flexible hours.
• Full private medical insurance.
• Flexible remuneration options.
• Access to WELLHUB and discounts via Club Capitole.

Team & Community :

• Bi-monthly team-building events.
• Sponsored football team.
• Knowledge-sharing communities.
• Join our team and discover more about us!

Interested? Send us your profile — we look forward to meeting you!