Account Manager

Zeta Global is looking for a dynamic, personable and strategically minded individual who is acutely skilled in client service management. This person will be a team player; solutions oriented and have the ability to manage multiple client and internal stakeholders at senior levels. Having digital marketing experience is a requirement, with experience in traditional and emerging mediums a very strong plus. A background technology and data is required. This role reports into the V.P. of Client Success for the team.

RESPONSIBILITIES

• Serve as the primary client services contact that works to coordinate with client contacts and our Operational & Strategy team members, as well as between both those groups and other internal Zeta Global service divisions (creative, technology, legal, sales etc.)
• Developing deep and enduring client partnerships with high client satisfaction ratings
• Developing deep and enduring intra-team partnerships with high teammate satisfaction ratings
• Monitoring and maintaining high quality services, technology, and strategic plans
• Responsible for monthly billing duties and revenue allocation reporting
• Presenting to both internal resources, teammates, and client on a variety of initiatives and informational categories
• Leading all recurring scheduled client facing status calls and preparation for the same
• Coordination of team-wide meetings both in person and via phone
• Strong focus on Strategic initiatives, both optimizing existing ones and launching / developing new ones in conjunction with Zeta team members
• Maximizing existing and generating new revenue streams from client budgets in conjunction with the VP of Client services for the team

CHARACTERISTICS

• Previous experience with cross-channel digital and traditional marketing, partnership development, ecommerce and CRM
• Experience in partnering with clients and colleagues on business strategy and solutions
• Proven revenue generation and growth across book of business
• Strong understanding of marketing platform technology
• Strong understanding of the various marketing mediums available : digital, emerging and traditional
• Experience with Jira or similar asset / project management systems
• Superb communication skills (internal as external)
• Highly resourceful, solutions oriented with a positive attitude
• Accountability and reliable
• Team player

THE CANDIDATE

• 3+ years' in a digital, CRM and traditional marketing position managing senior clients and multiple stakeholders
• Degree education
• Evidence of continued personal development
• Spanish (native speaking) + English is a must.

J-18808-Ljbffr