Junior Sales Retention Agent (LATAM market)

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About The Team

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

Role Overview

We are seeking a motivated and results-driven Junior Retention Agent to join our team. The primary responsibility of this role is to proactively engage with existing LATAM clients to increase loyalty, drive repeat business, and reduce churn. You will manage client relationships, understand their needs, and offer tailored solutions to ensure long-term satisfaction and value.

Candidate Profile

Our ideal candidate is fluent in both Spanish and English and has experience in the Forex / Fintech or iGaming industries. The role involves client calls (90% of the time), as well as handling emails, client meetings, working with CRM systems, and collaborating with the retention team to optimize engagement strategies.

This is a full-time remote position (5 / 2) aligned with the Spain time zone (UTC+1 / UTC+2).

If you thrive in a fast-paced sales environment and are excited about Forex — we’d love to hear from you!

Responsibilities

1. Maintain and grow relationships with existing clients through ongoing support and value-added communication.
2. Identify clients at risk of churn and take proactive measures to retain them.
3. Conduct outbound calls and follow-ups to re-engage inactive or low-activity clients.
4. Understand client needs and provide customized product or service recommendations.
5. Handle client concerns or objections effectively, resolving issues quickly and professionally.
6. Collaborate with support, compliance, and conversion teams to ensure a seamless client experience.
7. Meet or exceed retention KPIs and targets, including reactivation rates, client activity, and revenue contribution.
8. Maintain detailed records of client interactions in the CRM system.
9. Provide feedback to management regarding client trends, issues, and opportunities for improvement.

Requirements

1. Minimum 1 year of proven experience in sales, account management, or client retention (preferably in a high-paced environment).
2. Strong communication, negotiation, and problem-solving skills.
3. Target-driven with a strong understanding of customer value and business impact.
4. Ability to handle objections and remain calm under pressure.
5. Fluent in both Spanish and English — both written and spoken.
6. Comfortable working with CRM systems and data-driven performance metrics.
7. Flexibility to work in shifts if required.

Nice to have

• Experience in Forex / Fintech or iGaming is a plus.

What We Offer

• Competitive base salary with quarterly performance-based bonuses.
• Ongoing training and career development opportunities.
• A dynamic and supportive team environment.
• All necessary tools and infrastructure for comfortable and efficient work.

Quadcode employs over 700 staff and service providers across offices in the UK, Gibraltar, UAE, Bahamas, Australia, and Cyprus. We offer diverse challenges for professionals in development, market research, PR, marketing, and more.

Join us today and help shape the future of fintech!

Note: All applications will be treated confidentially. Only shortlisted candidates will be contacted for interviews.

Additional Details

• Seniority level: Entry level
• Employment type: Contract
• Job function: Sales and Business Development
• Industries: Software Development