Facility Administration Manager

We are seeking a detail-oriented and organized Facility Administration Manager to oversee the daily operations of our student campus, which consists of 150 rooms. This role is vital in ensuring a smooth and efficient living environment for our students, guests, and employees while managing relationships with external service providers. You will be responsible for coordinating and administrating campus operations, handling guests' inquiries, and ensuring the highest standards of service delivery.

We offer a highly challenging field with a wide scope of responsibilities, including :

• Overseeing the day-to-day administrative and operational functions of the student campus.
• Managing room allocation, including planning student check-ins and check-outs.
• Maintaining accurate records of room occupancy and availability.
• Coordinating with external service providers (cleaning, maintenance, security, etc.) to ensure consistent and high-quality service delivery.
• Monitoring and evaluating supplier performance, ensuring compliance with service standards.
• Managing service contracts, tracking renewals, and addressing service-related issues.
• Acting as the primary contact for students regarding accommodation inquiries.
• Addressing and resolving student concerns professionally and efficiently.
• Providing clear communication on policies, procedures, and housing guidelines.
• Maintaining and updating campus management systems and databases.
• Preparing and managing documentation related to student housing, maintenance, and supplier agreements.
• Generating regular reports on occupancy, maintenance, and other operational metrics.
• Conducting inspections to ensure facilities meet safety standards.
• Identifying and escalating facility issues requiring attention or repair.
• Implementing processes for timely maintenance request resolution.
• Working according to approved company processes and IT systems to ensure smooth operations.
• Participating in daily meetings based on Lean principles.
• Setting and achieving short- and long-term goals aligned with company strategy.
• Performing other duties as assigned by the manager.

We seek a team member who :

• Has more than three years of experience in operations or customer support (required).
• Experience in hotel or accommodation management is a plus.
• Uses English effectively at an operational and independent level; Spanish skills are a plus.
• Is proficient in Microsoft Office 365 and computer literate.
• Can work independently, is self-motivated, and takes ownership.
• Can manage multiple complex projects simultaneously.
• Possesses analytical and conceptual thinking skills.
• Is willing to share knowledge and skills.
• Is flexible, with good time management skills.
• Maintains a respectful and positive attitude.
• Wants to learn continuously and has a passion for aviation.

What we offer :

• Additional holidays after 2 years of service.
• Pension contribution based on seniority.
• Wellness and birthday days.
• Mental wellbeing support from Mindletic.
• An entertainment flight with aviation training simulator.
• Shuttle bus service from Lleida city to airport or parking near the office.
• Comprehensive onboarding to facilitate integration.
• International, multicultural environment with industry challenges and trips to headquarters in Lithuania.
• Opportunities for personal growth and career progression.

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