Guest Relations Agent - Jumeirah Mallorca

Guest Relations Agent - Jumeirah Mallorca

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About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, focus on service beyond expectations, signature dining experiences, and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities. As Jumeirah continues to expand, it remains committed to developing and empowering its colleagues to excel in world-class environments. The company values diversity, equality, and inclusion in all its practices.

Set high above Port de Sóller on the unspoilt northwest coast of Mallorca, Jumeirah Mallorca offers a secluded sanctuary near the UNESCO Heritage Serra de Tramuntana. The hotel features 121 bright, spacious rooms facing the sea and mountains, including recently refurbished suites. It hosts five restaurants, including Cap Roig Brasserie, Es Fanals Restaurant (MICHELIN Guided), and Sunset Lounge with Nikkei-inspired cuisine and signature cocktails, all offering panoramic views. The Talise Spa provides a sanctuary for rejuvenation with world-class amenities and expert therapists.

About the Role:

We are seeking a Guest Relations Agent to join the Rooms team at Jumeirah Mallorca. The main responsibilities include:

• Providing a warm, professional welcome and comprehensive information about the hotel, ensuring a positive first impression aligned with LQA, Forbes, and FHR standards.
• Handling and coordinating guest requests efficiently, collaborating with other departments to deliver personalized and seamless service.
• Greeting VIP guests personally and ensuring their stay is tailored to their preferences, exceeding luxury service expectations.
• Engaging with guests throughout their stay to anticipate and address their needs, ensuring flawless service and high satisfaction.
• Managing guest complaints with sensitivity and urgency, following service recovery protocols to achieve positive outcomes.
• Maintaining detailed records of guest preferences and feedback to improve service quality based on insights.

About You:

The ideal candidate will have:

• 1-2 years of experience in a luxury hotel front office or customer service role, with a strong hospitality background.
• Proficiency in English.
• Experience in a 5-star or luxury hotel environment preferred, with knowledge of LQA, Forbes, and FHR standards.
• Proficiency in hotel management software (e.g., Opera, Protel) and Microsoft Office.
• A proactive, guest-focused mindset with a passion for delivering exceptional service and memorable experiences.

Benefits:

In addition to generous F&B benefits and reduced hotel rates globally, this role offers excellent employee benefits, including:

• Opportunities for training, development, and career advancement within a growing luxury hospitality company.
• A unique working environment in Mallorca, surrounded by beauty, luxury, and a multicultural team.
• Participation in the Winter Relocation Program with opportunities at other Jumeirah properties.
• Complimentary uniform and work attire cleaning.
• Complimentary meals during shifts.

Additional Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Management and Hospitality

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Location: Palma, Balearic Islands, Spain