Data & Analytics Manager

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Data & Analytics Strategist.

Responsibilities

• Gain industry expertise through various projects, providing clients with benchmarking insights.
• Develop a comprehensive understanding of the Analytics sector to support business objectives by creating new products and services aligned with client needs.
• Analyze, estimate, and develop proposals to assist the commercial team.
• Identify when to involve specialists from other service lines to enhance client advisory.
• Implement mechanisms to identify and mitigate commercial risks during pre-sales.
• Analyze and communicate risks before project initiation to Operations.
• Deliver services for complex, high-risk projects in coordination with Operations.
• Develop new methodologies to improve team outcomes and impact.
• Evaluate project implementation results to assess efficiency and customer satisfaction.

Act as a role model and manage team development as a People Lead:

• Define team objectives through effective communication strategies.
• Develop and manage talent within the team, utilizing tools to meet organizational goals.
• Analyze issues, interpret relevant data, and facilitate communication within the team.
• Motivate and support team members to foster engagement and commitment.
• Address professional and personal development needs in collaboration with HR.
• Participate in decisions related to team performance and professional growth.

Qualifications & Skills

• Bachelor's degree in Computer Engineering, Business Administration, or related field (or equivalent vocational training).
• Strong skills in platform development, organization, time management, conflict resolution, prioritization, methodologies, and English proficiency.
• Extensive experience in business data collection, interpretation, and process optimization.
• Minimum of 5 years in a similar role (Project Manager / Solution Architect).
• Proficiency with relevant software tools.
• Experience collaborating with business and technology teams to improve services and customer experience.

What We Offer

• Permanent contract
• Flexible schedule and work-life balance
• Certifications and professional development opportunities
• Home office support
• Flexible benefits (public transport, meal tickets, etc.)
• Health insurance
• Participation in social initiatives

About Us

Omega CRM, part of Merkle and Dentsu, is a global leader in digital solutions, focusing on accelerating business experiences through customer-centric strategies, technology, data, and AI. With over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications, Omega CRM is a recognized leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our commitment to client satisfaction is reflected in a 4.9/5 rating and awards such as Salesforce Partner of the Year FY23.