Manager Of Customer Success

The company Nearcut and Book in Beautiful exists to help our clients build and grow their businesses. We are a fast-growing booking software provider, helping barbers and beauty professionals save time to focus on doing what they love. We’re a close-knit, autonomous, and motivated team that supports each other to build an amazing product and empower our customers. We strive to provide an unrivaled customer support experience, which is a key component of our offering and helps us win and retain clients, as reflected in our positive reviews online, particularly on Trustpilot.

The Role

We are looking for a versatile and motivated individual to join our growing team, helping us build strong client relationships and enhance our excellent customer service as we expand across Europe.

What You’ll Be Doing

• Focusing on troubleshooting and problem solving to provide excellent customer support.
• Supporting the sales team to improve customer retention and upsell our product where appropriate.
• Joining a small, fast-growing company, offering opportunities to be adaptable and apply a broad range of skills across various tasks.
• Learning quickly as we expand into new markets and discovering more about different customer types, with opportunities to shape your role as it evolves.

Your Responsibilities

• Building relationships with clients and helping them maximize the use of our product.
• Troubleshooting and identifying root causes of client issues, providing creative solutions.
• Providing computer and phone-based customer support.
• Onboarding new clients onto our platform.
• Identifying opportunities to improve customer retention and upselling.

Your Experience

• Essential: Experience in customer service, excellent written and verbal communication skills, strong computer skills, bachelor’s degree or higher, fluent in Spanish and English.
• Nice to Have: Experience working with B2B software products, some sales or account management experience.

Your Personality

• You enjoy building relationships and helping people succeed.
• You are highly reliable, detail-oriented, proactive, and comfortable working independently.

Benefits of Working With Us

• High autonomy and responsibility in a small team with a big impact.
• Remote-first company trusting employees to work flexibly and autonomously.
• A close and supportive team environment.
• Continuous client feedback helping us improve our product.

What You’ll Get

• An annual salary between €35,000 - €40,000.
• 23 holiday days per year plus Spanish public holidays.
• A laptop and accessories for remote work.

Join a passionate team dedicated to being a great company to work for and with, where everyone pulls in the same direction and supports each other. Our clients’ positive feedback highlights the impact of our work, and our flexible remote working environment fosters personal and professional growth.

Application link: https://ejualuifv94.typeform.com/jnxBTFvO#source=linkedin