Transformation Project Manager

Currently Amplifon Spain is on a major omnichannel transformation journey to build a new platform that will improve customer experiences, streamline store operations, and boost productivity.

In this transformation journey, a key role in our teams is the Store Operations Manager who is responsible for optimizing the performance of retail stores across the company’s network, leading the store support team, and coordinating process improvement actions in the organization.

This role focuses on driving operational efficiency and acts as a link between the sales organization and the back-office teams.

The Store Operations Manager will :

• Ensure high quality shop personnel experience by enhancing the efficiency and effectiveness of Stores Commercial Operations (e.g., stock / product availability, procedures, cash collection).
• Ensure shop personnel care by listening to stores' needs and promptly solving their issues, improving the ongoing processes.
• Improve and embed clinical sales excellence across Amplifon clinics by ensuring Store Processes simplification and Store support service.
• Manage Store Operations communication by improving processes, tools, and contents for field communication cascade.
• Work closely with Data analysts to provide data insight, analysis, reporting, and advanced analytics.

Main responsibilities :

• Monitor and evaluate store performance metrics, including sales, customer service, and operational efficiency.
• Lead, manage, and develop a team of 15 members, ensuring effective task delegation, clear communication, achievement of performance targets (KPIs), and fostering a collaborative and growth-oriented work environment.
• Develop and implement action plans to address underperforming areas and improve overall store operations.
• Ensure simplification of Store processes and store support service.
• Monitor Store performance KPIs and act promptly to maximize store efficiency and effectiveness.
• Support Global / Regional Rex Group projects and pilot new initiatives.
• Act as point of contact, collecting needs and relevant information from all back-office departments to timely inform the field.
• Collect feedback from field / area managers (e.g., ongoing projects, activities).
• Generate Sales Business insights to support data-driven decisions.
• Monthly reporting on Other Revenue and cash collection activities with a focus on the strategic identification of opportunities and improvement plans.

What you'll need :

• It is mandatory to have spent 10 years working in a retail environment or in a consulting firm working on the retail / TelCo industries.
• Proven experience in leading, managing, and developing a large team.
• Demonstrated ability to communicate and work with senior management and to present complex issues and options with clarity from a strategic viewpoint.
• Knowledge of cross-functional business disciplines (sales, marketing, development, legal, HR, information systems, etc.) is required.
• Strong analytical and conceptual skills.
• Demonstrated track record in new concept development for various projects.
• Self-motivated with a high sense of urgency. Able to work with little direct supervision.
• Proven project implementations with demonstrated process improvement, KPI & financial results.
• Power BI experience is helpful but not required.

What we offer :

Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days / month remotely.

• A key position in an international company, recognized as a Global Top Employer, with flat hierarchies.
• A performance-promoting, highly dynamic corporate culture where personal contribution is paramount.
• Participation in a goal-driven and highly motivated team with regular team events as well as close collaboration with colleagues from our parent company in Italy.
• Individual career planning and customized training and development opportunities including a comprehensive induction program and a versatile e-learning offer as well as interesting development opportunities (national and international).
• An attractive remuneration package as well as additional benefits.

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