L3 Support Engineer

Our goal is to strengthen the brand in Spain. We are looking for an expert to work as an L3 Support Engineer.

In a typical day as an L3 Support Engineer, you would:

• Be responsible for troubleshooting all L3 cases related to complex products and platforms, including identifying the cause, resolving issues, testing, and generating patches.
• Work on the container deployment flavor of the product, which has been recently released.
• Collaborate closely with L2 support, development, and delivery teams to analyze, debug, and resolve product issues.
• Assist peers in R&D with your strong sense of commitment and ownership to drive tasks to completion, demonstrating decisive verbal and written communication skills with courtesy.

Job requirements:

• Proficiency in programming languages such as Java, Python, or Shell scripting, with experience in Linux and Unix scripting (Bash).
• Knowledge or willingness to learn virtualization and containerization technologies like Docker and Kubernetes.
• Experience with CI/CD tools such as Jenkins, GitHub Actions, and Ansible.

Preferred qualifications:

• Knowledge of telecom domain and protocols like Diameter, Radius, SOAP/HTTP, SMPP, Web Services, REST architecture, etc.
• Strong understanding of networking protocols, distributed systems, network security, and high availability.
• Experience in software product or solution testing (functional, system, performance).
• Familiarity with testing tools like Seagull, JMeter, SOAP UI.
• Knowledge of Web Services (SOAP/HTTP), XML, JMX, JDBC, JMS, LDAP, Java Security.
• Working experience with databases such as Oracle and MySQL.
• Understanding of High Availability (HA) systems.
• Knowledge of SDLC in an Agile/dynamic environment.

If you are fluent in English, based in Spain, and meet these qualifications, we encourage you to apply. Only candidates meeting these requirements will be considered.

Interested in learning more? Apply now and accelerate your career!

HCLTech is a global technology company from India, supporting companies in their digital transformation. We serve leading companies, including 250 of the Fortune 500 and 650 of the Global 2000.

• If you have a valid disability certificate, please contact us.

We value diversity and inclusion as core principles. We aim to attract, develop, and retain diverse profiles, considering diversity as a key driver of innovation. We welcome and support all individuals and are committed to fostering an inclusive environment.

HCLTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ethnicity, gender identity, disability, or other protected characteristics.