Salesforce Technical Lead

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and providing a unique customer relationship focus on innovation. We are looking for a Technical Lead.

MAIN TASKS :

1. Support sales and functional teams in assigned accounts with technical expertise: solution design, estimation, and assumptions.
2. Assist the Project Manager / Delivery Manager in technical leadership, understanding the platform comprehensively and identifying optimal solutions to meet project requirements.
3. Detect and notify risks in technical management affecting project/client profitability.
4. Ensure project progress aligns with scope, schedule, and costs, alerting to deviations.
5. Achieve technical objectives and ensure compliance with Omega's quality standards.
6. Supervise effort estimations during testing phases.
7. Collaborate on project demos and ensure delivery of technical documentation.
8. Participate in technical team development, training, and mentorship.
9. Identify technical Up & Cross Selling opportunities and methodological improvements.
10. Contribute to Omega's community of practice through thought leadership and training.

REQUIRED EXPERIENCE :

1. At least 3 years of experience in the full lifecycle of Salesforce.com implementations.
2. Experience as a Salesforce.com developer across modules like Sales Cloud, Service Cloud, Marketing Cloud.
3. Familiarity with agile methodologies.
4. Proficiency in English at a high level.

WHAT WE OFFER

• Permanent contract with flexible schedule to support work-life balance.
• Certifications plan to enhance your skills and obtain official certifications.
• Home office support.
• Flexible benefits such as public transport tickets and meal vouchers.
• Health insurance.
• Opportunities for professional growth and development.

About us

Omega CRM, a Merkle company, is a global digital firm specializing in accelerating business experiences (BX) through customer-centric solutions, technology, data, and AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, offering end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver measurable business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognized leader in Spain. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and more. Client satisfaction is at our core (rating: 4.9/5), and we have received awards such as Salesforce Partner of the Year FY23 Iberia. At Omega CRM, we believe in growth through people, guided by our values: Talent, Flexibility, Commitment, and Together.