Salesforce Solutions (Presales) Architect

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management, focusing on innovation. We are seeking a Solutions Architect.

Duties and Responsibilities :

• Gain industry and market expertise through project participation to provide benchmark insights to clients.
• Understand sector and industry trends to help develop new products and services aligned with client needs.
• Analyze, estimate, and develop proposals supporting the sales team.
• Identify when cross-service line expertise is needed to enhance client advisory.
• Implement mechanisms to identify and manage commercial risks during presales.
• Analyze and communicate risks before project initiation and participate in delivering complex, risky projects in coordination with Operations.
• Develop methodologies to improve team work and outcomes.
• Establish and execute communication strategies within the team.
• Manage and develop team talent, utilizing tools for better organizational management.
• Conduct logical analysis, problem-solving, and data sharing to support team objectives.
• Motivate and support team members to foster commitment and achievement of objectives.

Experience and Skills :

• Minimum 4 years in a similar role, such as Project Manager or Solution Architect.
• Strong understanding of platform functionalities, development, organization, time management, and methodologies.
• Proficiency in English.
• Extensive experience in analyzing business processes and client needs.
• Proficiency with core technologies related to the applications implemented.
• Experience collaborating with business and tech teams to improve services and customer experience.

What We Offer :

• Permanent contract with flexible scheduling.
• Support for work-life balance and professional growth through certifications.
• Home office options.
• Flexible benefits (public transport, restaurant tickets, etc.).
• Health insurance.
• Opportunities for professional development and career growth.

About Us :

Omega CRM, part of Merkle and dentsu, is a global digital leader in accelerating Business Experience through customer-centric solutions, technology, data, and AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and numerous certifications, we are a recognized leader in the Salesforce ecosystem in Spain. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project in Iberia. We value talent, flexibility, commitment, and innovation, growing together as a team.