Go-to-Market Client Solutions Lead

Please note that the job location is flexible.

Go-to-Market Client Solutions Lead

The client-centric pillar is led by GTM client Leads and acts as the Voice of the Customer, ensuring that the product continuously meets or exceeds customer expectations and requirements. This pillar focuses on communicating the product vision clearly and framing key milestones, presenting the roadmap as a guide to customers rather than a fixed commitment. By doing so, it helps customers plan integrations, certifications, and other necessary steps for seamless adoption, migrations, or implementation.

The primary responsibility in this role is to transition products from being sales-ready to revenue-ready, ensuring that the product is fully integrated into the customer’s portfolio and delivers long-term value. This is crucial for ensuring smooth customer adoption, driving customer satisfaction, and establishing long-term success in the market. The adoption phase sets the stage for sustained growth, helping to secure customer loyalty and maximize the lifetime value of each customer.

Works closely with:

[Details omitted for brevity]

Essential Functions / Responsibilities :

The main duties of this role include providing solutions and support to clients across all product platforms/services, including:

• Developing and executing a product strategy that prioritizes client engagement, satisfaction, and retention globally.
• Owning the customer product roadmap and ensuring timely delivery of features and updates.
• Driving initiatives to deepen engagement with key clients to maximize product value.
• Advocating for clients within the organization, considering their feedback during product development.
• Leading client roadmap meetings, presentations, and demos to keep clients informed and engaged.
• Leveraging customer feedback to identify opportunities for product improvements and new features.
• Aligning product development roadmaps with client expectations and business objectives.
• Collaborating with sales to understand client needs and opportunities.
• Working with Global Product Management on pilots and early adopters.
• Managing communications regarding product updates and issues to set proper expectations.
• Partnering with the GTM Launch team for product launches and sales enablement.
• Assisting with migration and implementation plans, including scope and milestones.
• Creating demonstrations and PoCs for proposed solutions to prospects.

Competencies / Skills Requirements :

Experience in the technology, services & solutions ecosystem, data-driven decision making, industry knowledge, strategic implementation, and collaborative leadership are essential. Candidates should also have a Bachelor's degree, at least 10 years of industry experience, project delivery experience, stakeholder management skills, and the ability to work independently and in a team. International travel and language skills in Spanish or French and English are required.

Behavioral skills :

Autonomous, proactive, responsible, collaborative, open-minded, with a strong interest in technology and innovation. Experience in international companies and remote management is preferred. We embrace diversity and inclusion and are an equal opportunity employer. Accommodations are available upon request.