Spain - Patient Relations Coordinator

Massive Bio Changing lives for cancer patients.

Regardless of the circumstances, we believe every cancer patient deserves access to the most advanced treatment options available. We help patients find and enroll in oncology clinical trials that are right for them. Our Artificial Intelligence AI-driven platform connects cancer patients and their doctors to bio-pharmaceutical clinical trials.

Massive Bio serves nearly two dozen pharmaceutical companies and contract research organizations (CROs) providing patient recruitment, site selection, and real-world data services in oncology. Founded in 2015, Massive Bio is privately funded and headquartered in NYC.

We prize self-directed, ambitious, quick-thinking mavericks as players on our team. Those not afraid to fail faster, try new things, confront challenges, communicate and think critically, and above all—ACT. Our team has no time to waste. We are changing lives as we bring all options to oncology patients.

Massive Bio is a rapidly growing health-tech startup founded in 2015 to provide every cancer patient with access to clinical trials regardless of their location or financial stability. Our proprietary patient recruitment and enrollment enablement solution for oncology clinical trials solves every point of friction in traditional clinical trial enrollment. Privately held and headquartered in Boca Raton, FL, our passionate changemaker team is looking for a Patient Relations Coordinator who will work from Spain remotely.

As a key member of our team, the Patient Relations Coordinator is the first contact that cancer patients and caregivers in international markets will have with Massive Bio. The Patient Relations Coordinator must be able to talk with our clients in a positive, friendly, and respectful manner while offering hope and support.

Responsibilities:

• Receive and make calls from cancer patients and caregivers to provide them with information on Massive Bio services and general oncology matters.
• Place calls to cancer patients and caregivers to expedite enrollment in Massive Bio services.
• Assist in signing up patients to Massive Bio Services and communicate with office staff and case managers the status of each client.
• Collect patients’ feedback from the calls and share with Massive Bio’s sales and marketing, product development, and delivery operations teams.
• Support case managers to reach out and get updates from patients and caregivers when necessary.
• Keep CRM systems current; follow up communication with patients; report results to internal leadership and team members.
• Support case managers in organizing Meet & Greet meetings when necessary.
• Support the Business Development Team to track physician patients directly.
• Support the marketing team in doing or controlling translations for local languages.

Candidate Profile:

• BS / BA degree or equivalent experience.
• 2+ years of customer service sales, preferably healthcare-based (e.g., home health equipment, individual health insurance plans) to consumers.
• Familiarity with medical terminology and the health care system.
• Excellent verbal and written English communication skills.
• Ability to rapidly solve problems while talking with patients and caregivers.
• Native level of speaking Spanish and being local in Spain.
• Intermediate software skills utilizing mobile device applications, e-mail, and Microsoft.