Claims Handler

We have offices in Luxembourg , France , Spain , Belgium , and the Netherlands , where we’ve embraced hybrid working and empower our 250 plus people to work flexibly to suit their needs and those of our customers. Our customers benefit from the diverse perspectives of our teams that serve them, solving complex problems with creative ideas.

As a proud member of the Intact family, we’re part of something bigger with a presence in North America, the UK, and Europe. We aim to build a specialty solutions leader by capitalizing on a vast market opportunity while maintaining a sub-90 operating combined ratio.

We want you to succeed with us and grow with us – and we’ll give you the tools, flexibility, and learning opportunities you need to do it.

Our Core Belief

People are at the heart of our organization – and of our success. How we do things is just as important as what we achieve. We are a purpose-driven company based on values and a belief that insurance is about people, not things.

Culture and Community

Our Values guide our decision-making, keep us grounded, help us outperform, and are key to our success. Our values are – Integrity , Respect , Customer-driven , Excellence , and Generosity . We provide an open and honest workplace – where everybody contributes, and every view is listened to and respected.

Social Impact

Our customers are our advocates. Insurance is about people, and helping people be resilient in bad times is the reason we’re here. It’s also why being Customer-driven is one of our Values.

Our people are engaged. Our people are central to our success. That’s why we invest in the well-being and development of our employees and create an environment where they can be resilient and thrive.

So, if you are looking to take the next step in your career, work with the best in the business, and open a door of opportunity, contact us today!

Job Description

Jobs like this involve handling standard cases using agreed claims processes to achieve settlement and business objectives. You will spend the majority of your time managing customer interactions, liaising with suppliers, replacing and supplying appropriate goods and services, escalating non-standard or complex cases, supporting more qualified colleagues, and reviewing policy wordings. You will be desk-based dealing with customers and third parties on a one-to-one basis, although you will also work with other colleagues and be part of a team. You will have strong communication, negotiation, and organization skills.

Key Responsibilities :

• Reviewing allocated cases and achieving settlement, within designated personal authority level, in line with established standards, procedures, and guidance provided.
• Identifying non-standard or complex claims and escalating to more qualified colleagues to ensure they are handled appropriately.
• Contributing to the production of new policy wordings or reviews of existing policy wordings to ensure policy documentation is current and accurate. Living RSA’s values Integrity, Respect, Excellence, Customer-driven, Generosity and being a role model for RSA’s Leadership success factors.

This job will typically be measured with the following KPIs :

• Quality and levels of service delivered.
• Personal contribution to team productivity.
• Application of Brand Beliefs.
• Compliance with legal, regulatory, and policy requirements.

Skills and Experience :

• You preferably have 3 to 5 years working experience in Claims.
• Should speak English & local language (Spanish).
• Should know the local law and legislation applicable.
• A team player.
• Be open-minded and solution-oriented.
• Remain positive especially when dealing with difficult people or situations.

J-18808-Ljbffr