Promoter Service Executive

Job Description of Customer Service Technical Specialist

Location : Madrid, Spain

On-board time : ASAP

About us :

We are a technology company, driven by the passion to create innovative products, with smart terminals and intelligent services at its core. Founded over 20 years ago, with headquarters in Dongguan, China, we pride ourselves on having over 80% of employees working in R&D as part of our proprietary research and development system. Currently, we have over 300 million active users worldwide and are ranked 5th in global market share.

One dream. One team

We believe in creating a vibrant culture in Europe. Our team is courageous, ambitious, authentic, and multicultural, comprising 15 nationalities and growing. We celebrate each nationality's special day. At vivo, your voice is heard, and your culture is respected.

We are committed to doing the right things and doing things right. We support openness and authenticity, promote self-reflection and continuous learning, and strive to provide an environment where our talents can excel.

Responsibilities :

• Ensure the Field Force team meets promoter requirements on time, maintaining quality and quantity standards.
• Standardize management regulations for promoters, including recruitment and elimination procedures based on business needs.
• Manage promoter attendance data and generate attendance reports (daily/weekly/monthly).
• Implement the Promoter Belonging Project according to retail team plans.

Your Profile includes :

• Knowledge of HR functions, labor laws, and best practices.
• Proficiency in MS Office, especially PowerPoint and Excel.
• Bachelor's degree or higher.
• At least 3 years of professional experience.
• Fluent in Spanish (local language).
• Business proficiency in English.

At vivo, we are committed to equal opportunities, valuing diversity and inclusion. We do not discriminate based on religion, color, nationality, gender, sexual orientation, or disability. We focus on doing the right thing and doing things right. We look forward to hearing from you!

Connect with us!

If this sounds like your next challenge, please send your application via the provided link.

Position : Customer Service Technical Specialist • Madrid, Community of Madrid, Spain