IT Business Consultant Service Management

See how easy it is to explore new ideas at BSH Home Appliances Group: As a leading manufacturer of home appliances, we improve people’s quality of life by thinking in solutions. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we explore innovative technologies from voice recognition to artificial intelligence. As we utilize these to create new user experiences, we think, prototype, build – and keep on learning. Join us now and give your career a home.

BSH Electrodomésticos España, S.A. | Zaragoza | Full time |

Join our Global Digital Service team and you will be working in an exciting, international environment and contributing personally to the company’s success. In Spain our IT colleagues are located in Zaragoza.

• Understand the customer/user needs worldwide, and collaborate with stakeholders to ensure the product completeness from IT point of view.
• Take care of operational topics as incident resolution, configuration of change requests, redeployments realization and consultancy.
• Be responsible for maximizing business value, assuring the most convenient technical solution.
• Contribute on the quality assurance and support technical KPIs fulfilment.
• Work independently on a variety of tasks (management and technical) in an international team and agile organization.

• Degree in Engineering, Computer Science, Economics or similar qualification.
• At least 5 years of experience on Customer Service processes and relevant IT solutions is a must.
• Agile mindset, ability to adapt to new situations. Multicultural team working mindset.
• Ideally experience on SAP CRM Solutions.
• Exceptional fluent English, speaking and written.

• Flexible working time schemes and possibility of home office (50%).
• Discounts in BSH homeappliances and other benefits.
• Free access to our online learning platform, including languages.
• Subsidised food.
• Company bus.

Please visit career.bsh-group.com.