ServiceNow CSM Lead Developer

Fast-growing global tobacco manufacturer with a legacy of over 100 years, internationally recognized brands, and a strong focus on digital transformation. As a ServiceNow Platform Architect, you will play a key role in governing and designing the architecture of the ServiceNow platform, ensuring compliance with global standards while driving innovation in integration, security, DevOps, and Agile methodologies.

Why Join Us?

Strategic Impact: ServiceNow standards & architecture for a leading international enterprise. Lead ServiceNow governance, integrations, and Agile DevOps adoption. Work on large-scale, complex IT transformations.

Professional Growth: Stay ahead of technology trends and help shape the future of digital services.

Key Requirements:

• University degree in IT or equivalent.
• 5+ years of IT experience in multinational environments.
• 4+ years of hands-on experience with ServiceNow implementations, including business requirements gathering, development, testing, and cutovers.
• Strong expertise in ServiceNow governance, administration, DevOps, and integration technologies.
• Deep understanding of IT processes, ITIL framework, and Agile methodologies.
• Solid background in solution architecture concepts, standards, and patterns.
• Experience in technology selection and evaluation processes.

Your Responsibilities:

• Define ServiceNow platform architecture & development standards and provide advisory services for major ServiceNow projects.
• Oversee cross-platform operations, including landscape management, upgrades, system health monitoring, and audits.
• Proactively analyze technology trends & business demands to identify opportunities for digital transformation.
• Stay at the forefront of ServiceNow innovations through learning, conferences, and industry focus groups.
• Lead and participate in the evaluation of new technologies, standards, and frameworks.
• Continuously improve and promote ServiceNow lifecycle management tools, DevOps principles, and Agile delivery methodologies.
• Promote and govern Citizen Development practices within the ServiceNow platform.